New year, new goals
New years resolutions are being made, goals are being set, ‘new year, new me’ is trending and I couldn’t be more excited. I love this time of the year, ...
The latest from John Pettit
Compliance: NCUA outlines supervisory priorities for 2019
NCUA outlined its primary areas of supervisory focus in its first Letter to Credit Unions (19-CU-01) of 2019. The letter also contains information on full implementation of an extended exam ...
This week: NAFCU active on Hill as Congress works to end government shutdown
The partial government shutdown has now become the longest funding gap in U.S. history. The House and Senate this week will continue work to try to come to an ...
CUs come to financial rescue as government shutdown continues
News of credit unions assisting members continues to pour in as the government shutdown heads into its fourth week. The Hawaii Credit Union League reports that several member credit unions ...
PSCU says it stopped $210 million in possible fraud in 2018
St. Petersburg, Fla. based payments CUSO PSCU reported it stopped over $210 million in potential fraud in 2018 for its members at the point-of-sale, call centers and online, among other ...
How financial marketers can bridge the ‘digital trust gap’
In the digital era, every consumer navigates their own individualized buying journey using multiple channels to interact with various financial brands. Typically, they conduct a ton of research on their ...
Payments at the point of thought
When Patrick Howard discusses people’s expectations for how, when and where they pay their bills and engage with companies, he repeatedly invokes one word: choice. Consumers face daily time ...
New Year’s resolution: Build a better member onboarding program
Successful onboarding requires two chief ingredients, says Stacey Collins, director of experience design at BECU ($18.8B, Tukwila, WA): Good content and good timing. Members typically join the credit union ...