The latest from John Pettit

- by Michael Dippo, SWBC LenderHUB

How to deal with hostile debtors when recovering collateral

Everybody in lending knows that collateral recovery and vehicle repossessions are unpleasant and unenjoyable for all parties involved. Unfortunately, it’s a part of business in auto lending. And as ...

- by Preston Packer, FLEX

Do 75% of your members want to “do it themselves”?

In the past, some credit unions avoided self-service options. Credit unions were built upon the idea of personal service — providing the highest quality of customized care for their members. However, ...

- by NAFCU Newsroom

How have CUs’ credit card practices changed?

The CFPB is beginning to collect information that will be included in its biennial report on the state of the credit card market. NAFCU is seeking credit unions’ comments on ...

- by Chuck Myers, CU Management

PR Insight: Media training tips

When the leadership of a credit union does interviews with the media, they have the potential to make a great impact. Media interviews enable CU spokespeople to educate members and ...

- by Bill Merrick, CU Magazine

PODCAST: Kristen Tatlock on social media compliance

While social media opens many doors, it can also raise serious compliance hurdles. In this episode of the CUNA News Podcast, Kristen Tatlock, senior compliance manager for Credit Union Service ...

- by Natasha Chilingerian, CU Times

Members’ financial needs don’t follow a fairy tale

It doesn’t take long for most adults to realize that the expectations they formed during childhood of fairy tale-like romantic lives were just that – fairy tales. Plenty of people ...

- by Lisa Hochgraf, CUES Skybox

The ABCs of employee (or board member) engagement

In her presentation at CUES Symposium in late January, Kathleen O’Connor, Ph.D., told attendees that research shows how engagement drives not only employee retention but also company profitability. ...