Good Governance: Advice from my hero
There’s nothing like meeting your hero. For some, that might equate to a football player or a musician or maybe a politician—a well-known celebrity type, whose mere physical ...
The latest from John Pettit
Social media: How to deal with complaints
Most people who complain via social media simply want validation of their experience, says Andrea Parrish, digital marketing assistant manager for STCU in Spokane, Wash. Providing that validation can turn ...
CUNA, ABA endorse marijuana banking bill; NAFCU says ‘complexities’ remain
The two national trade groups are taking slightly different directions on marijuana banking legislation, as CUNA and the American Bankers Association jointly endorsed House legislation and NAFCU said the issue ...
Mastercard on enabling Apple’s ‘digital first’ credit card
Ditch the plastic? Maybe, but not yet — and maybe not for a while. The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction ...
7 strategies for preventing costly HELOC loan fraud exposures
Over the years, the industry has seen an increase in wire fraud involving funds disbursed from a home equity line of credit (HELOC) loan. The HELOC loan fraud exposures can ...
6 ways credit unions can slay their digital demons
Financial institutions face so many demands for change, that sometimes sitting back and waiting for it all to sort itself out is tempting, especially when profits and return on assets ...
How to create a forward-thinking digital strategy
In modern years, pioneering businesses have used a range of digital tools, established new business models and delighted their members with higher quality products, lower prices, and frictionless experiences. This ...
Total revenue jumps 12.8% year-over-year at U.S. credit unions
Total revenue in 2018 for U.S. credit unions grew 12.8% to $74.4 billion, a 3.2-percentage-point acceleration from 2017. Annual income at credit unions has increased 37....