Keep the card. Ditch the contact.
Following the path forged by EMV chip cards before them, contactless plastic is expected to ride a major wave of adoption this year and next. In fact, they’ll be ...
The latest from John Pettit
Why people don’t switch banks anymore
According to JD Power’s 2019 U.S. Retail Banking Satisfaction Study, just 4% of consumers switched primary banks in 2018. This was the lowest level of switching ever recorded ...
CUNA engaged w/ robocall, privacy, payday, diversity hearings
With Congress back in Washington, D.C. after a two-week recess, CUNA is engaged with several hearings, including ones addressing financial regulator supervision, robocalls, diversity and inclusion, payday lending and ...
No rate hike expected as FOMC begins two-day policy meeting
The Federal Open Market Committee (FOMC), the Federal Reserve’s monetary policy-setting arm, begins a two-day meeting today, which is not expected to end with a rate hike. The committee ...
Optimizing on-site search
Search engine optimization and your credit union website’s own search feature are more related than not, says Caroline Platkiewicz, marketing campaign manager for Silvercloud, Portsmouth, New Hampshire. “Credit unions ...
Microsoft vulnerabilities doubled in the past 6 years
Research revealed the number of reported Microsoft vulnerabilities more than doubled since 2013 with 700 coming in 2018, representing a 110% increase in reported vulnerabilities over the last six years. ...
Purposeful Talent Development: Connecting culture to your values
“What are your personal values?” I’ve asked this question of new leaders, long-time leaders and individual contributors. Often, I’m met with a pause and sometimes a blank stare, ...
Self-disrupting credit unions without blowing them up
Every financial services company wants to be innovative. Innovation brings new lines of business, increased revenue and decreased costs. But how can a bank or credit union encourage innovation amid ...