Credit union loan growth slumps to record lows
Credit union loan growth set records in March—records for the slowest growth in more than four years. CUNA’s Monthly Credit Union Estimates released over the weekend shows the ...
The latest from John Pettit
Be wary of the sweet afterglow of success
Bill Gates has said: “Success is a lousy teacher. It seduces smart people into thinking they can’t lose.” The sweet afterglow of success has a way of redefining as ...
Let the robots automate. Let the humans serve.
Affinity Federal Credit Union($3.4B, Basking Ridge, NJ) is using robots to complete routine processes and free-up time for contact center and branch staff. In turn, those employees are ...
4 digital challenges financial marketers must overcome immediately
Over the past seven years, we have conducted global research on the state of financial marketing. Every year, we find new challenges and opportunities in this rapidly evolving field, and ...
Growing your mortgage business in a challenging market
It’s a great time to be a lender in just about any loan category in the credit union industry. Assets, total loans, resi, auto, credit cards, member business loans ...
CFPB’s Kraninger talks tailored regs, PACE, UDAAP w/ CUs
California and Nevada credit union leaders met with Consumer Financial Protection Bureau (CFPB) Director Kathy Kraninger is Los Angeles Tuesday to discuss credit union issues. Credit union leaders in attendance ...
Vehicle sales down in April, downward trend expected to continue
Total vehicle sales decreased to a rate of 16.4 million annualized units in April. NAFCU Research Assistant Dhruv Singh expects the decline to continue in coming months. “Automobile sales ...
Diversity Insight: It’s in credit unions’ DNA
I have studied diversity and inclusion challenges in organizations across multiple employment domains (e.g., business, not-for-profit, and government) for approximately 25 years. After controlling for industry-based differences, I have ...