The member experience is a powerful motivator. According to recent statistics, nearly 75% of respondents identify experience as an important factor in purchasing decisions and 65% say a positive experience ...
NCUA should take steps toward enhancements to the credit union charter, while improving cybersecurity efforts and reducing regulatory burden, CUNA President/CEO Jim Nussle wrote in a letter to Senate ...
NAFCU President and CEO Dan Berger met Tuesday with Fannie Mae CEO Hugh Frater to discuss issues related to the housing market, including credit unions’ mortgage lending trends and access ...
Last month, a family-owned bank requested a proposal to create a new branch prototype and brand experience that would entice current and potential customers to visit its branches. Yes, to ...
Credit unions—not post offices—are the answer to increasing financial services for those underserved by financial institutions, credit union trade groups said, responding to a proposal by two high-profile ...
Just as people expect fast experiences in all aspects of daily life—from finding the quickest way to order dinner, the shortest line at the checkout counter, or the fastest ...
Many of us think of Seth Godin as a man of big ideas. When I heard the author and former .com business executive present the opening keynote last week at ...
Digital banking is the future. It has already transformed our relationships with financial institutions and made banking easy and convenient. But while many influencers and digital banking leaders are doing ...
