The best way to gain a member
I came across a quote on Twitter recently that really resonated with me. “The best way to gain a customer is to not lose one you already have.” Let that ...
The latest from John Pettit
Comfort in cross-selling and up-selling for your credit union
When working with consumers, cross-selling or up-selling can be hard if your bank or credit union staff aren’t sure how to start the conversation. Some people would prefer to ...
4 revealing insights from study of new branches opened by big banks
Given all the words written about “the death of the branch,” the announcements in 2018 by JPMorgan Chase and Bank of America that they would each build 400 to 500 ...
Bill with CDRLF funding, increased CDFI Fund passes subcommittee
The House Appropriations subcommittee on financial services and general government passed its legislation for fiscal year 2020 Monday night, legislation with several important credit union priorities addressed. The House Appropriations ...
House passes disaster aid bill, extends NFIP to Sept. 30
The House Monday approved the Senate’s disaster aid package, which extends the National Flood Insurance Program (NFIP) to Sept. 30. The program was previously set to expire May 31, ...
HR Answers: It’s time to evaluate your time-off policy
With the end of the school year and the official start of summer right around the corner, many organizations are bracing for an inevitable rush of vacation requests. As employees ...
A very different CU construction project
At its newest branch downtown here, cPort Credit Union features something unlike any other CU branch in the country–a luxury, $2-million condominium that occupies the two floors above it. ...
Pen Air recaptures its way to auto loan growth
Pen Air Federal Credit Union ($1.5B, Pensacola, FL) has captured the loyalty of thousands of members in the three years since it rolled out an auto finance recapture program ...