Diversity Insight: Embracing the human difference
As a small credit union, we were constantly advised by examiners and strategic planners from 2005-2014 to find our niche in our community. We are surrounded by large credit unions ...
The latest from John Pettit
Why your credit union sales program may be lacking results
Sales are vital to the success of your credit union. Your institution requires new accounts and loans to generate the income necessary to cover expenses and build capital. Despite the ...
A walk through CUAid history: 2005 Hurricane Katrina
June marks the beginning of hurricane season and at the Foundation, we are trying to raise awareness for disaster preparedness all month. While it’s something that you hope never ...
Data use cases for credit unions: chapter 2
Chapter 1 of this series considered the importance in establishing a specific goal to solve using data analytics and proving the ROI in order to justify automation and decisioning using ...
Why culture is critical to your success
No one wants to work in a bad office environment. As the leader of your organization, you set the tone and expectations for other managers and employees to follow. And ...
Credit union women: Are you on track for retirement?
Quiz time! The unique financial planning needs of women include: A. a longer expected life span than their male counterparts. B. earning gaps from taking time off work to care ...
How to humanize digital experiences in banking like Google
In a digital world, consumers can acquire enough information about a product or service on a smartphone or online to make a purchase decision without ever asking a question of ...
FCC call-blocking rule includes relief for legitimate callers
The Federal Communications Commission (FCC) Thursday voted to approve its default call-blocking order, which includes a CUNA-supported mechanism for challenging erroneous call blocking. CUNA is concerned the order will lead ...