Falcon Heights, Minn.-based SPIRE Credit Union and Minneapolis-based venture studio DNT BLNK launched a new industry app this month called NetGiver, which allows members to donate to charities directly ...
Today, the quality of your service and support – more than any other factor – impacts how members feel about your credit union. Consider a global study on customer service by Microsoft, ...
There are plenty of odious tasks in the credit union industry. That goes double for operations staff. But few of those tasks are worse than patching. That’s why managed ...
Here’s a poke in the eye for financial marketers from a member of Generation Z: “My numero uno message to brands that try too hard with the things that ...
Companies in every industry have had to adapt to growing consumer expectations for financial interactions that are fast, easy, and secure. Experiences with online retail firms like Amazon have conditioned ...
Whether driven by inventive fraud schemes or the Federal Reserve’s reopening of a 2011 proposal, we have seen an uptick in questions from credit unions related to Regulation CC’...
CUNA attended the two-day meeting of the Consumer Financial Protection Bureau’s (CFPB) Credit Union Advisory Council Wednesday and Thursday. The CUAC advises the bureau on regulating consumer financial products ...
The CFPB has fined Freedom Mortgage Corporation $1.75 million for filing inaccurate Home Mortgage Disclosure Act (HMDA) data. Freedom is one of the 10 largest HMDA reporters in the ...
