Why is ‘leadership’ so misunderstood?
“Leadership is not a position or title, it is an action and example.” I recently posted that quote from Cory Booker on my Facebook page. The first two comments I ...
The latest from John Pettit
LSCU members approve merger with Georgia’s League
Florida and Alabama credit union members of the League of Southeastern Credit Unions overwhelmingly voted in favor of merging with the Georgia Credit Union League during LSCU’s annual business ...
How to create a successful team
When hiring, we look for employees whose experience and skills will elevate our organization. And even outside the business world – like in sports – leaders are willing to spend big bucks ...
Why using data to understand membership trends is important
Many credit unions are struggling to retain members and capture the wave of increased credit union membership the industry is experiencing despite paying out a record level of membership dividends, ...
Preventing carding in a cashless age
There’s no shortage of scams affecting consumers and financial institutions alike when it comes to credit card fraud. According to the Federal Trade Commission, scammers ripped off Americans to ...
Credit union marketing in the digital age
Have you ever sat down at your desk and thought about your marketing strategies? Is your credit union still relying that someone will drive past, see your sign, and just ...
The 10-step guide for replying to online reviews
A member walks into a branch. He or she tells everyone in the credit union — everyone who will pay attention, in any case — the service is no good and loan ...
NCUA’s Hood appoints special advisor for cybersecurity
NCUA Chairman Rodney Hood announced Thursday he has appointed Johnny E. Davis, Jr. as Special Advisor to the Chairman for Cybersecurity. CUNA has called on NCUA to continue to recognize ...