HR Answers: KPIs that can improve employee engagement
A credit union is just like any other business: It needs motivated and productive employees in order to succeed. That’s why, if you’re a credit union that prides ...
The latest from John Pettit
EEOC sues Tucoemas FCU for alleged sex & age discrimination practices
Three former women executives of a California credit union claimed they were discriminated against because of their sex and age when they applied for the CEO position for which a ...
Create loyalty and a better experience with a strategy you might not expect
Leading consulting firms, such as Forrester and Bain & Co., have long maintained that emotions are key in shaping customer experience perceptions. Bain reports reducing anxiety as the key emotional element ...
Intrusions
I was on American Airlines today – great plane. The best in a longtime – I was flying out of Hartford and not New Haven or Westchester – not knocking those airports but ...
Mobile devices pull past TV, shifting financial brands’ digital ad choices
If marketing is a war for eyeballs and attention, the battle on the electronic front is shifting to much smaller screens. 2019 is marking the first time that American consumers ...
Will your credit union be providing real time payments by 2024?
It’s Possible, just Possible, that yesterday marks a key development in how people send and receive payments. If I am correct then this is a change that will help ...
Analytics offer a smarter approach to collections and underwriting
It costs approximately $1 a minute for the average call center to serve a caller. That’s according to callback solutions provider VHT. As such, reducing call volume by shifting ...
NYCUA hosts young CU professionals for two-day conference
The 2019 New York Credit Union Association’s Young Professionals Conference featured young credit union professionals and volunteers networking and hearing insightful speakers at the Brook-Lea Country Club in Rochester. ...