Facility Solutions: CX + SX = PX
Customer service (or customer experience) engineering has become a core principle in the evolving design and operation of branches and remote delivery for most credit unions. Today, senior staff often ...
The latest from John Pettit
Former NIADA President indicted for fraud that victimized CUs & banks
A Pennsylvania grand jury indicted the former president of the National Independent Auto Dealership Association for allegedly running a four-year, multimillion-dollar auto loan fraud scheme that victimized credit unions, banks ...
Preparing for 8-digit BINs: A checklist for credit unions
Bank Identification Numbers (BINs) are the first six digits on any credit, debit or prepaid card. Whenever a cardholder transacts, the BIN helps the merchant processor identify both the type ...
Apple Card and FedNow raise the payments competition bar
“Hey, Siri, please apply for an Apple Card…” I (Richard) applied for and received an Apple Card in less than three minutes, all in the privacy of my own phone, ...
Best practices for creating an engaged workplace
Employee engagement does more than just boost productivity; it helps a person draw meaningful connections between their job and the purpose served by their organization. And while every department within ...
Banking can no longer ignore the power of AI
One of the most important components of digital transformation is the ability for machines and analytics to work together to deliver more intelligent solutions than humans alone can deliver. The ...
Vermont Federal launches a career, a database, and a BI department
Business intelligence and Nick Gallerani have grown up together at Vermont Federal Credit Union($591.3M, Burlington, VT). Gallerani joined the credit union as a teller after graduating with a ...
CFPB assigns new student loan ombudsman
Robert G. Cameron has been appointed by the Consumer Financial Protection Bureau to serve as the Bureau’s private education loan ombudsman. Created by the Dodd-Frank Act, the bill gives ...