The latest from John Pettit

- by Angela Civitella, CU Management

Leadership Matters: Managing emotions in the workplace

Emotions are part of the human condition. We deal with them in every interaction, every single day. From work to home to social events, our emotions shift depending on many ...

- by Lacey Yasick, National Credit Union Foundation

“Future Ready” to help credit unions: Jack Henry & Associates

We had the opportunity to attend the 2019 Symitar® Educational Conference (SEC) & TechConnect on September 16-19th in San Diego, California. This was the first time the Foundation has been invited ...

- by Keith Leggett, Credit Union Watch

Banks top CUs in customer satisfaction

The American Customer Satisfaction Index (ASCI) is reporting that banks topped credit unions in customer satisfaction. This is the first time in the history of the index where banks scored ...

- by Brandy Bruyere, NAFCU Compliance Blog

Update on USAA RDC litigation

In late 2017/early 2018, NAFCU began hearing from multiple credit unions that had received letters from a firm called Epicenter Law which alleged the credit union’s remote deposit ...

- by William Hunt, CreditUnions.com

A 10-year look back at secondary capital

Interest in secondary capital is growing, and new strategies, larger loans, and NCUA decisions are changing the way credit unions deploy it. Since the 1990s, the federal government has allowed ...