How often should you email your credit union members?
One of the most common questions from credit union marketing teams is about how often they should email their members. How often can they email their members? It’s a ...
The latest from John Pettit
How to NOT get overwhelmed in 2020
It’s 2020! A new year! A new decade! Get excited people! Such is the theme of many articles this week. You’ve likely read at least one of them, ...
Closing the purpose gap
When your employees understand and embrace your organization’s purpose, they are inspired to do great work and are more committed to delivering on your credit union’s promise. Credit ...
Registration open for Foundation’s 2020 DE trainings
Credit union leaders and emerging leaders can now register for the National Credit Union Foundation’s (the Foundation) 2020 Credit Union Development Education (DE) Trainings taking place in Madison, Wis. ...
NCUA releases 2020 operating fee schedule
The NCUA – in a letter to credit unions Monday – announced the operating fee schedule for 2020. The fee scale has been raised 1.13 percent due to the Overhead Transfer ...
NextGen Know-How: Read this book to have an awesome year
Before the new year began, my husband and I took a mini-vacation to a bed and breakfast in West Virginia to relax and unwind. With three young kids at home, ...
Armed robber holds CU branch employee hostage for more than six hours
An armed robber walked into the Rockford, Ill.-branch of the $375 million Heritage Credit Union Friday, holding a 39-year-old female employee hostage for six and a half hours when ...
Santa learned to cross-sell (and your frontline can too)
Did you get a chance to see your local Santa Claus this year? If so, how did he seem? Was he excited to mingle with kids and kids-at-heart, or was ...