What are inbound leads and why do they matter to credit unions?
If you blinked sometime in the last decade, you may have missed it. The role of marketing changed, and it changed big. Surprisingly, credit unions have fallen behind precisely where ...
The latest from John Pettit
The evolving shape of risk facing financial services in 2020
The external risk environment continues to become ever more complex. In the past decade alone, risk managers at financial services firms have had to contend with waves of comprehensive new ...
Leveraging the credit union difference to advance our movement
Going back more than four decades, PSCU was established for collaboration and scale on behalf of credit unions and their members. Our commitment to the “people helping people” values of ...
How Excite Credit Union primes the pump for college education
Excite Credit Union($492.8M, San Jose, CA) wants to help make college an attainable goal for the children of its lower-income members, and it’s banking on a special ...
CFPB issues policy statement on ‘abusive’ acts or practices
The Consumer Financial Protection Bureau (CFPB) issued a policy statement Friday outlining its approach to the “abusiveness” standard in supervision and enforcement matters. CUNA has long recommended the CFPB act ...
Berger blasts bank lobbyists for misleading comments on CU-bank mergers
In a new American Banker op-ed, NAFCU President and CEO Dan Berger rebuked bank lobbyists for misleading the public with their criticisms of credit union-bank mergers. “Yet banking groups won’...
It’s all about the experience
What will really drive card loyalty in the not-too-distant future? The experience, and not so much the offer, sources are predicting. Pricing and perks have long been up front in ...
Purposeful Talent Development: Don’t wait to be told where to go
In November, I had the opportunity to facilitate a breakout session at our CEO/Executive Team Network. While discussing the impact senior leaders have on talent development, an attendee brought ...