10 best practices for a successful name change
Changing your credit union’s or community bank’s name can be as scary as {insert your preferred cuss word here}. However, fear is often the enemy of risk. While ...
The latest from John Pettit
New BSA guidance on USDA’s hemp regulation
Greetings Compliance Friends! A few weeks ago, we provided an update on the Marijuana Banking Landscape, including NCUA’s recent Regulatory Alert 19-02 which reaffirms credit unions’ authority to serve ...
Customer effort, member experience, and credit union digital transformation
The American Customer Satisfaction Index (ACSI) is an annual survey conducted by the University of Michigan’s Ross School of Business. It measures consumer satisfaction with the goods and services ...
Legislators thank CUs, address new legislation Wednesday at CUNA GAC
Legislators from both sides of the aisle spoke to the CUNA Governmental Affairs Conference (GAC) audience Wednesday morning before an afternoon of credit union visits on Capitol Hill. As if ...
America Saves Week: Franklin Mint sets children up for financial success
As part of America Saves Week, NAFCU is highlighting the efforts of member credit unions with strong financial education programs that encourage members to save and strengthen their personal finances. ...
Tech Time: How to build a proactive data security plan
When Canada’s largest credit union experienced a massive data breach in December 2018, the story quickly gained momentum. As the press reported on the incident, it was discovered that ...
Is your credit union holding itself accountable?
Like any great sports team, a credit union team is only as strong as their least engaged teammate. The best teams in history have not had that one, singular all-star ...
How to protect your members from phishing scams during tax season
Most people do not look forward to tax season. However, groups of financial fraudsters can’t wait for it to get started. This is the time of year when scam ...