What’s in a name: Digital Services Architect
With 10 branches in five states and a SEG membership dispersed well beyond that, Honda Federal Credit Union ($881.5M, Torrance, CA) understands well the digital service imperative. That’s ...
The latest from John Pettit
Six money habits Gen Z wishes you’d teach them
Gen Z money habits are a thing of intrigue for many credit union and community bank marketers. So let’s take a closer look. First, a picture. That frumpy kid ...
Why PFR should be your 2020 goal
Today’s consumers want a financial relationship that can help them manage their daily financial needs and improve their overall lifestyle; but they haven’t found one yet. We know ...
Avoid legal risk with transparency and full disclosure
Legal scrutiny for community banks and credit unions has picked up recently with an increase in the number of demand letters alleging deceptive practices and excessive Overdraft/NSF fees. While ...
Back to the Future – DoD reverts MLA guidance to 2016 edition
On February 28, 2020 the Department of Defense (DoD) issued a third interpretive rule for its Military Lending Act (MLA) regulations. This adds one more finite question & answer to DoD’...
Credit union tax status is ‘crucial’ part of financial system
The importance of not-for-profit financial cooperatives is as significant today as it’s ever been, CUNA President/CEO Jim Nussle wrote Tuesday for a hearing discussing the proposed Treasury Department ...
NAFCU meets with FCC to further address call blocking concerns
Members of NAFCU’s Regulatory Affairs team joined a coalition of other organizations yesterday for a meeting with the Federal Communications Commission (FCC) to discuss the Declaratory Ruling and Notice ...
HR Answers: How to increase frontline employee retention through engagement
According to BalancedComp’s annual salary and incentive survey, the average employee turnover rates for banks and credit unions peaked at 19.7% in 2018. Unlike banking and tech firm ...