Recovering card losses after third-party breaches
Payment card data breaches, in which credit and/or debit card information is stolen from a third-party, have been occurring at an alarming frequency the last several years. According to ...
The latest from John Pettit
Maximizing your credit union’s ATM ROI
Good investments pay for themselves over time. Ultimately, the goal is that investments add value. Yet some aspects of banking and banking technology present very low or negative returns on ...
Biometrics: The key to overcoming contactless payment limits?
Digital identity solutions are becoming more and more commonplace, especially as consumers grow increasingly aware of the weaknesses of authentication methods like passwords. A recent study found 32 percent of ...
How your credit union can prepare for the coronavirus
The news concerning the possible spread of the novel coronavirus (COVID-19) in the United States can be unsettling. While the full domestic impact remains to be seen, credit unions can ...
Help members soar, not simply survive
Three years ago, Affinity Federal Credit Union($3.5B, Basking Ridge, NJ) was looking for a holistic way to grade member engagement. Traditional models — namely, the Net Promoter Score (NPS) ...
How traditional institutions can raise their game in the cloud
A little-noticed announcement could mark the beginning of the end of one of banking’s most enduring truisms: that traditional institutions are hampered by legacy systems. Two community banks are ...
CUNA engaged w/ Kraninger testimony, Wells Fargo hearings this week
Consumer Financial Protection Bureau (CFPB) Director Kathy Kraninger will appear before the Senate Banking Committee this week, one of her required semi-annual appearances. The House Financial Services Committee will also ...
NAFCU supporting CU champions during 2020 elections
With the 2020 election season well underway, NAFCU remains committed to supporting credit union champions running across the country. For credit unions looking to join NAFCU’s advocacy, the association ...