The latest from John Pettit

- by Steve Ward, CSI

Is your business continuity plan up to date?

The developing COVID-19 pandemic serves as a reminder to our industry of the importance of business continuity planning (BCP). It is not just worldwide health pandemics that should prompt businesses ...

- by Veronica Madsen, CUES Skybox

FCC combats spoofed telephone calls

In an effort to combat “spoofed” telephone calls with falsified caller ID information that are not only a nuisance but resulted in an estimated $10.5 billion in consumer fraud ...

- by The CU Lab

The CU guide to navigating chargebacks

Oftentimes, credit unions and community financial institutions rely heavily on processors to handle claims and perform chargebacks. While this isn’t a problem in and of itself, it can result ...

- by Rebecca Wessler, CreditUnions.com

3 ways to navigate the coronavirus crisis

COVID-19 is changing the way businesses serve customers and protect employees. On recommendation of the federal government, companies are implementing remote service and staffing strategies; people are avoiding public spaces ...

- by Matt Monge, On The Mark Strategies

7 ways to show great leadership in tough times

Talk about tough times. Man. This is craziness, right? Never has the need for great leadership been more clear. I mean, what in the great wide world is going on? (...

- by CUNA News

CUs must be designated essential services on state, local level

It is vitally important credit unions be designated essential services during the coronavirus disease (COVID-19) pandemic, CUNA wrote to state leadership organizations Monday. The Treasury issued guidance earlier designating financial ...