Exceptional service in unprecedented times
Amid the daily release of new information regarding COVID-19 (coronavirus), the idea of business as usual has been turned upside down. In fact, there’s not much “as usual” going ...
The latest from John Pettit
Tips to manage the threat of COVID-19 related phishing attacks
Criminals are leveraging fear over the COVID-19 (Coronavirus) to scam your financial institutions and consumers. By disguising themselves as a group or organization seeking financial support to help individuals or ...
Helping your contact center succeed in challenging times
In dealing with the ongoing spread of the coronavirus (COVID-19), credit unions are facing great challenges to operate normally – especially in the contact center. As the largest member-facing department of ...
FinCEN’s latest enforcement action: What can we learn from it?
Regulatory violations result in costly fines and civil penalties. Financial Institutions, as well as Individual financial institution employees (including credit union employees) can be subject to these penalties. Last year, ...
NCUA urgent needs grants available to help CUs affected by COVID-19
Federally insured, low-income designated credit unions that experience unexpected costs as a result of COVID-19 can request urgent needs grants from NCUA. “The NCUA recognizes that the COVID-19 outbreak will ...
Fed announces new stabilization efforts
Yesterday, the Federal Reserve announced a new stabilization package and committed to using the full range of its authorities aimed toward supporting the economy during the coronavirus pandemic. Included in ...
Good Governance: Did you dust off your old pandemic plan?
If you’re like most in this world today, you likely feel like you’ve lived a lifetime in just the last week. I know that we have. As we ...
PODCAST: O Bee Credit Union’s pandemic response
O Bee Credit Union in Lacey, Wash., is a 45 minute-drive from the Kirkland, Wash., nursing home that was the initial epicenter of the coronavirus outbreak. The area’s credit ...