UDAAP shark in the water!!
We’ve all seen Jaws and other shark movies. A group of swimmers are enjoying a day at the beach, swimming in the ocean, blissfully unaware of the danger lurking ...
The latest from John Pettit
Lifting up employees: CO-OP forms new Diversity, Equity and Inclusion Council
As companies grapple with how to maintain their culture while supporting their employees (many of whom are now working remotely) during COVID-19, now may be the right time to consider ...
Reboot don’t redo
“How do you know if you’re making the right move?” That was the question Yvon Chouinard was asked several years ago at a conference. His response: “It’s a ...
How the pandemic is reshaping the future of member service at Tucson FCU
Since COVID-19 forced Tucson Federal Credit Union($489.2M, Tucson, AZ) to shut its lobbies, the credit union has recorded a sharp jump in remote deposit capture and ITM usage. ...
COVID-19: House unveils next relief package
Speaker of the House Nancy Pelosi (D-Calif.) unveiled the Democratic majority’s next phase COVID-19 policy proposal—titled the HEROES Act—on Tuesday. “This draft legislation makes it clear that ...
NAFCU advocacy sees MBL relief bill introduced in Senate
Sen. Ron Wyden, D-Ore., Monday introduced legislation – the Access to Credit for Small Businesses Impacted by the COVID-19 Crisis Act of 2020 – to provide credit unions with relief under the ...
Five ways to accelerate digital adoption and support long-term growth
Long before COVID-19, member-centric digital experiences were important in every successful credit union’s long-term growth strategy to some degree. According to the January 2020 Digital Banking Report, 80% of ...
Preparing for expected surge in disputes during COVID-19
The COVID-19 pandemic is affecting all sectors of the U.S. economy, which will likely result in a sharp rise in payment card chargebacks. Is your credit union prepared? In ...