The latest from John Pettit

- by Bill Merrick, CU Magazine

PODCAST: Personalized digital service

The coronavirus (COVID-19) pandemic has not only elevated the importance of digital services, it has made clear the limits of self-service. While sheltering at home, many members are using digital ...

- by Kelly Flynn, ADVANTAGE, powered by JMFA

The minimalist mindset in action

If we’ve learned anything during the COVID-19 pandemic, it’s to re-focus on the essentials. That’s very much in line with the recent minimalism movement, so it’s ...

- by Cheryl Hyatt, CUES Skybox

Is your career in need of spring cleaning?

Even in these uncertain times, spring is a time of renewal and growth. Nature understands that seasons of rebirth are vital for continued development; however, many of us can either ...

- by Allied Insights

Strategies to strengthen accountholder relations during COVID-19

With the coronavirus (COVID-19) pandemic forcing financial institutions to close branches and halt in-person interactions, it has become more challenging than ever to keep-up ‘business as usual’ with accountholders. With ...

- by Mark Arnold, On The Mark Strategies

Be deliberate, not desperate, with your marketing

“We’re in a recession—we’ve got to cut marketing!” “Since our income is down we need to cut our expenses. So let’s start with marketing.” “We’re ...