Marketing in an uncertain time
Just as credit union marketers got their plans and budgets approved and were getting their first campaigns launched, COVID-19 changed everything. Since that time, we have been scrambling to be ...
The latest from John Pettit
PODCAST: Top cybersecurity threats
Cybersecurity continues to be a top priority for credit unions and all businesses. And the coronavirus pandemic has done nothing to change that. Ransomware, email phishing attacks, and other threats ...
How does compliance affect customer experience?
Perhaps now more than ever, financial institutions must understand their account holders’ needs, deliver a seamless customer experience, and operate with the utmost transparency. If there is any silver lining ...
A branding pandemic for credit unions
Just as TV viewership is going up – 46% among teens – I’ve been tempted to tune out. This short YouTube video comically explains the glut of COVID-19 message out there. ...
Feeling distracted? Here’s how to persevere
As many of us work from home, we’re dealing with distractions we normally wouldn’t face when in the office. Of course, the office environment comes with its own ...
Special retirement considerations for women
Many of us imagine spending our golden years making memories with our loved ones. For some, that might include traveling to bucket-list destinations with family, going to midweek matinees with ...
Military personnel now included in LICU designation, NCUA announces
NCUA Chairman Rodney Hood announced Thursday that military personnel will now be able to count toward a credit union earning the Low-Income Credit Union (LICU) designation. CUNA requested this change ...
DOJ charges two with PPP fraud
The Justice Department has filed its first case against two individuals following the start of its inquiry into the Small Business Administration’s (SBA) paycheck protection program (PPP). Investigations into ...