Culture managers and heart taps mark lobby reopening at Blue FCU
Blue Federal Credit Union ($1.3B, Cheyenne, WY) wants to make sure members don’t see red when they enter one of their credit union’s 16 branches in Wyoming ...
The latest from John Pettit
House passes latest phase of COVID-19 relief legislation
The House passed the HEROES Act 208-199 Friday night, the latest proposal to provide relief from the coronavirus disease (COVID-19) pandemic. CUNA supports several provisions in the bill and has ...
Harbin, Kennedy to join NAFCU Board; Kenyon, Schlehuber, DeWitt reelected
NAFCU’s 2020 Board of Directors election ended Wednesday and saw James Kenyon (President/CEO, Whitefish Credit Union, Montana) reelected to his at-large seat, announced NAFCU Board Secretary Gary Grinnell. ...
Focus on life moments and life stages
The uncertainty surrounding daily life during the coronavirus (COVID-19) pandemic shows that how credit unions address members’ day-to-day needs is just as—or more—important than the products and services ...
In the COVID-19 crisis: Is a credit union right for you?
Today, consumers have more banking choices than ever when it comes to how and where they’ll manage their money: traditional brick-and-mortar banks, online-only banks, robo-advisors, fintech apps. Another option ...
How to use a board portal to increase revenue
While many business sectors are seeing reduced opportunities and pipelines, many credit unions have experienced the exact opposite. Credit unions are on the frontlines working quickly with members to establish ...
How to experience your credit union website through the eyes of your user
“Put yourself in the customer’s shoes.” “Create a compelling customer experience.” “Make it easy for them.” While all very valid, do you ever sit staring at your credit union ...
Innovation and a movie
We all love a good dinner and a movie. Many will agree the best part of watching a movie are watching the previews. There in the dark we become our ...