The latest from John Pettit

- by CUNA News

Economic Update examines COVID-19 impact on CU members

CUNA’s latest Economic Update video addresses the impact of the coronavirus disease (COVID-19) pandemic on consumer financial well-being and credit unions’ response. During the presentation, CUNA Senior Policy Analyst ...

- by Ali Masoudi, CU Management

Coronavirus fuels shift to contactless payments methods

As health officials around the globe seek to contain the novel coronavirus that causes COVID-19, economies and citizens remain unsettled. In recent times in the United States, public events have ...

- by CRMNEXT

Member service is not what you think it is

You might want to re-evaluate. According to one of the world’s foremost experts on customer experience, it might not be what you think it is.  Luckily, we’ve got ...

- by Cal Bowman, Think|Stack

This Memorial Day…

This weekend, we will honor the men and women who died while serving in the U.S. military. Having spent my career in the public sector working in the Defense ...

- by David Park, NAFCU Compliance Blog

CFPB mortgage servicing consent order

Last week, the Consumer Financial Protection Bureau (CFPB) issued a consent order against Specialized Loan Servicing, LLC (SLS). The consent order came after the CFPB concluded its investigation into certain ...