How to frame your words to have a bigger impact
Leadership is a balancing act between guiding employees and giving them space to work autonomously. Each of us should strive daily to empower our team to handle their responsibilities – we ...
The latest from John Pettit
CFPB launches pilot program to address regulatory uncertainty
The Consumer Financial Protection Bureau (CFPB) Thursday announced the launch of a pilot advisory opinion (AO) program to publicly address regulatory uncertainty. According to the CFPB, the pilot AO program ...
SBA, Treasury release revised PPP forgiveness application, EZ version
The Small Business Administration (SBA), in collaboration with the Treasury Department, Wednesday released a revised, borrower-friendly paycheck protection program (PPP) loan forgiveness application implementing changes made by the recently enacted ...
Inside Marketing: 3 paths to managing member communications
As credit unions continue to work toward digital transformation and the need to provide an omnichannel member experience, many face the challenge of how to handle the complexity of producing ...
5 board portal tips for revising business continuity plans
In recent weeks, the COVID-19 pandemic has changed many aspects of our society and emphasized the gravity of an updated business continuity plan (BCP). A clear BCP empowers your organization ...
Tips to protect and grow your loan portfolio beyond the pandemic
It is hard for anyone to know the comprehensive impact COVID-19 will have on the financial marketplace, especially since the pandemic itself is still happening. While the long-term impact of ...
Providing a seamless payments experience
For most credit union members, waiting for a replacement credit or debit card to physically arrive in the mail is a major inconvenience. Cardholders do not want to be hindered—...
5 things your financial institution needs to know about Gen Z
The oldest members of Gen Z are approaching their mid-20s, and this young generation is already changing the world, shifting the social media landscape and throwing their weight behind the ...