Common causes of poor phone and voice quality
You’ve been there before… you’re in the middle of a meeting, a conference, or just a phone call with a member… And suddenly, the call drops. You try ...
The latest from John Pettit
Auto finance market stats and trends: Q1 2020
It goes without saying that the first quarter of 2020 has been tumultuous across the board. While it can be difficult to keep up, having a solid pulse on the ...
Standing up for social justice
In recent months, our country has come face to face with our history of social injustice. But this isn’t a problem that arose overnight; freedom hasn’t been the ...
CUs committed to DEI, providing financial inclusion and access to capital
Credit unions recognize that financial inclusion and access to capital are critical to ensuring the survival of many of our nation’s most vulnerable small businesses, especially women- and minority-owned ...
NAFCU recommends ways to increase CUs’ service to women-, minority-owned businesses
Ahead of today’s House Financial Services subcommittee hearing examining the challenges that women- and minority-owned businesses may face when accessing capital and financial services during the pandemic, NAFCU’s ...
CFO Focus: More on the future of floating rates
Originally utilized in 1969, LIBOR—the London Interbank Offered Rate—was officially adopted by the British Bankers Association in 1986 as a benchmark rate and has subsequently become the global ...
Eliminating field of membership a ‘brazen money grab’ for credit unions
As CEO of a bank that formerly operated as a credit union, I know well the importance of last week’s Supreme Court ruling on the field of membership requirements ...
Differentiate or Die: Financial institutions must rethink brand mission
Traditional financial institutions accomplished some admirable tasks in the coronavirus national emergency. They distributed billions in Paycheck Protection Program funds, provided financial services through remote channels during lockdowns, and gave ...