Jennifer Quinn

Jennifer Quinn is the Director of Customer Success at Eltropy, the leading AI-powered unified conversation platform trusted by 600+ credit unions and community banks to connect with and service their members and customers. She has been working with credit unions and banks for more than 15 years, building relationships of trust and solving existing pain points. Her areas of expertise include the financial services, servicing, and mortgage industries. Jennifer is passionate about partnering with clients to understand their expectations and provide the best customer experience. This includes understanding and exceeding SLA and scorecard metrics, overseeing onboarding and compliance, and proactively providing data for ongoing feedback from clients.