Bonnie Ortiz formed O2 Consulting Group, a premier professional services firm, in January of 2018 after spending almost a decade as the Chief Operating Officer for The Partnership Federal Credit Union. A recognized expert in strategy formation, process improvement and project management, Bonnie provided her clients with a comprehensive operational toolkit, aligning people, process, and systems to corporate goals. The organization grew in clients and staff until 2023 when they were purchased by PAHO/WHO Federal Credit Union and transitioned to a Credit Union Service Organization. Today, Bonnie and her team of expert consultants provide strategic planning, operational excellence, project management and fractional executive services to credit unions nationwide.