The five fundamentals of a credit union brand
In the last part of this blog series, you learned about five key tricks to an incredible strategic plan. Let’s look at branding this time. Before you jump into brand…
Syndicated
Accessing your home equity? Here’s what experts say to avoid doing
Interest rates are high thanks to the Federal Reserve's ongoing fight against inflation. While that's nice for savings accounts, it's not so great if you need to borrow money. In…
Appealing your award letter
With this year’s FAFSA and financial aid delays, many students and families have found themselves scrambling to get the information they need to make decisions about paying for college. Once…
Why the AI revolution is being led from below
Revolutions are rarely led by the existing leadership class, and the AI revolution in banking is proving to be no different. When GenAI first burst on the scene—and its earth-shattering…
CFPB issues rule to classify BNPL as credit cards
The CFPB Wednesdayannouncedaninterpretive ruleto apply some, but not all, of the consumer protections in place for credit cards under Regulation Z to Buy Now, Pay Later (BNPL) loans. The rule…
Why Gen Z can be credit unions best friend or worst enemy
In the current economic environment, Generation Z consumers struggle more than older consumers. Nonetheless, they are a growing demographic that financial service providers — including credit unions (CUs) — need…
Sowing the seeds of loyal, long-term borrower relationships
The materials available in this article are for informational purposes only and not for the purpose of providing legal advice. You should contact your own advisors with questions regarding the…
What is your credit union’s digital IQ?
As the digital revolution continues to change how we interact with members, your credit union must consider its digital IQ. A digital IQ is how much technology your credit uses…
Using AI, Mastercard expects to find compromised cards quicker, before they get used by criminals
Mastercard said Wednesday that it expects to be able to discover that your credit or debit card number has been compromised well before it ends up in the hands of…
View from the Board: One more
I recently watched the movie “Hacksaw Ridge” for the first time. I know, where have I been? It was only released some 8 years ago. When watching the movie, I…
Sen. Blumenthal says financial institutions must take responsibility for Zelle fraud
Financial institutions must assume more responsibility for helping people who are defrauded by Zelle and other peer-to-peer payment systems, Sen. Richard Blumenthal, D-Conn., chairman of the Homeland Security and Governmental…
A big survey asked Americans about their finances. Here are some trouble spots
Americans overwhelmingly say they're "doing at least OK financially," but most remain worried about rising prices, and 1 in 6 says they have bills they can't pay, according to areport…
Navigating the challenges of authentic leadership
Have you ever heard that authenticity is everything? As credit union leaders, we are called to be principled, transparent, and tackle issues head-on with high levels of integrity. Yet there…
Nussle backs bill to bar Fed from issuing CBDC prior to House vote
America’s Credit Unions President/CEO Jim Nusslewrote in strong supportof the CBDC Anti-Surveillance State Act (H.R. 5403) in advance of House floor consideration of the bill this week. The bill prohibits…
How does inflation affect people?
Inflation is often referred to as the silent thief of your money because it gradually erodes the value of your real income, savings and investments over time. By gaining a…
The role of the NCUA Board: Past and present
It is a cliché, but true. The well-being of any organization depends on the quality of board leadership. Boards select the executive team and, depending on the organization’s bylaws, exercise…
Microsoft debuts new Copilot+ PCs using OpenAI’s GPT-4o while taking shots at Apple
Microsoft (MSFT) is going all in on AI for the PC. The company on Monday announced a new category of PCs called Copilot+ PCs, a new variety of computers equipped…
Capital Corner: Items moving through Congress
Congress and regulators are moving forward with a list of items on the “to-do” list as the calendar turned to May. It’s accepted wisdom that not much will be done…
Credit union vs. bank mortgage: Which is better?
A common piece of advice given tofirst-time homebuyersis to shop around before settling on a mortgage lender. One way to find the best rates and terms on your mortgage is…
Beware the latest tax scams
Though April 15—the deadline for submitting taxes to the U.S. government—has come and gone, as CUES partner TRC Interactive points out in their latest edition ofFirst Line of Defense, tax…
The personalization paradox: Can FIs delight customers without creeping them out?
Over a decade ago, Target made headlines for its use of personalization — for all the wrong reasons. It sent coupons for baby products to a teenager before her parents…
Nussle: Fraud solutions should not expand liability under EFTA
Legislative proposals to expand financial institution liability under the Electronic Fund Transfer Act (EFTA) aredeeply concerningto America’s Credit Unions and its members, President/CEO Jim Nussle wrote to the Senate Homeland…
Strengthening advocacy for your military & veteran members and their families
Publisher’s Note: CUInsight is hosting a free webinar Wednesday, May 29 titled, “Strengthening Advocacy for Your Military & Veteran Members and Their Families”. We hope you’ll join us! Register here.…