Syndicated

After many years of helping facilitate bank and credit unionstrategic planning sessions, I can safely say one thing: people love adding to their “to do” list. For the most part,…

Consumers' expectations for speed, ease and convenience are permeating every aspect of their lives, including how they manage their finances. At the same time, financial criminals are rapidly evolving their…

The more I know, the more I realize I don't know. - Albert Einstein I was scanning articles the other day, and I ran across this: Three Ways to Improve…

This week, Bank of America announced it’s doing away with free checking for customers who don’t (or can’t) maintain a daily balance of at least $1,500 or sign up for…

The MD|DC Credit Union Association has joined as a plaintiff against credit monitoring firm Equifax. CUNA filed its lawsuit in October, in the wake of a data breach that exposed…

NAFCU will attend today's NCUA Board meeting during which the board will issue a proposed rule on involuntary liquidation and claims procedures, and hear a briefing on call report modernization.…

Credit unions face several important compliance deadlines in 2018. Even though the industry has had months and in some cases years to prepare for these changes, we have heard firsthand…

Marketing teams needs to take the blinders off and recognize that the next “big thing” in marketing isn’t marketing at all—it’s the urgent need for marketers to understand how the…

CFPB Acting Director Mick Mulvaney has signaled the agency is likely to spend more time on issues related to debt collection and less time on prepaid cards and payday lending.…

It takes some work, but small businesses that use video marketing can get big results through improved search engine optimization leading to increased sales. This according to SCORE, the nation's…

Traditionally, developing the marketing plan at a community bank or credit union has been a top-down process focused on specific products. The goals are defined by senior management, then handed…

In our concluding article based on theCallahan & Associates findings reported in, "It's All About the Core," we will go back to the very beginning of the process. So far,…

The ever informative CUtoday features anarticle this morningquoting Becky Landis, CEO of State Highway Patrol FCU in which she argues that the only way credit unions can stop “frivolous” ADA…

Under section 314(b) of the Patriot Act, credit unions, and other financial institutions, are permitted to share information with one another regarding individuals they suspect may be involved in terrorist…

CUNA reiterated that the Consumer Financial Protection Bureau (CFPB) should recognize that many consumers utilize overdraft services knowingly and intentionally. The letter was sent in response to a bureau request…

NAFCU's Ann Kossachev, in a letter Tuesday, reiterated the association's support of the Federal Communications Commission's (FCC) efforts to target illegal robocalls and urged more clarity and flexibility so credit…

Every year, Forrester analyst Alyson Clarke and her team publish a report on retail banking trends in North America that evaluates trends and provides predictions for the coming year. Overall,…

Do you hear voices? I’m talking about the voices of your members and your team. Well, do you hear them? If you don’t, you might be making decisions based on…

In another indication that the Trump Administration is taking a vastly different approach at the CFPB, the agency has dropped an investigation of World Acceptance Corp., one of the largest…

With the rise of new payment methods, such as mobile wallets and P2P, I often get asked about the future of credit and debit cards. The truth is, cards aren’t…

“So in the majority of other things, we address circumstances not in accordance with the right assumptions, but mostly by following wretched habit.” – Musonius Rufus, Roman Philosopher Habit. Routine.…

I'm guessing that you've seen the headlines. For Bank of America's Poorest Customers, Banking Just Got More Expensive. (Quartz) Here's a snippet from the story. Bank of America this month…

Facebook Messenger has the makings of being a huge success. It started as an in-app no cost way to text and share with your friends and family. You could even…

Consider this scenario. A young couple is researching home loans. They find an attractive rate at a local institution, but they have a few questions about the application process and…