Credit unions and banks want to provide a unified customer experience across all channels, locations, and lines of business. But this desire is often complicated by what’s going on behind…
Using a documented—and agreed upon—decision process helps credit union boards of directors be more effective, says John Oesch, associate professor at Rotman School of Management, at the University of Toronto…
First impressions matter. If people got past first impressions quickly, then Pride and Prejudice would be a short story, not a 300+ page novel. Job interviews wouldn’t feel so stressful,…
A couple of weeks ago, I blogged about what's new with marijuana banking. Among other things, I provided an update on one credit union's ongoing efforts to become the first…
As leaders, we need our teams to perform at their best and highest level 100 percent of the time. How do we do it? Chris Hallberg, author and leadership coach,…
Senate debate on the CUNA-backed, bipartisan S. 2155 has concluded for the week, with Senate Majority Leader Mitch McConnell filing cloture on a substitute amendment filed by bill co-sponsor Sen.…
NAFCU recently revised its widely downloaded Americans with Disabilities Act (ADA) FAQ document for those credit unions with questions and concerns about litigation threats related to unclear website accessibility requirements…
In Mark Arnold's dictionary, branding has two definitions. The textbook example: "Your brand really is a reflection of the holistic personality of your credit union." The real-world meaning: "Branding is…
A federal judge in Chicago sentenced Nikesh Patel to 25 years in prison Tuesday for running a $179 million fraud scheme that victimized financial institutions, including Wisconsin’s fourth largest credit…
Reports are flooding in that costly ATM jackpotting schemes have begun to spike - and will continue to spike - across the nation. We have already received a few reports…
Trust is important for any brand, but it is the lifeblood of the financial services industry. Indeed consumer trust is arguably the greatest competitive advantage any bank or credit union…
The digitalization of mortgage lending is not a gimmick to attract millennials but a fundamental shift in the way mortgage lending is done. If you don’t have plans in the…
Accounting for loan losses is at the heart of credit union accounting. Setting aside reserves for loan losses is an important accounting component, but an increase in allowances reduces a…
We had the pleasure of attending and exhibiting at CUNA GAC 2018. It’s the annual conference where the credit union industry comes together to advocate for issues that matter, such…
The Senate voted Wednesday evening to proceed to begin formal debate on the bipartisan, CUNA-supported Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155). “We're pleased to see S.…
Tomorrow is the last day for NAFCU member credit unions to submit entries for the association’s 2018 Annual Awards Competition. The awards recognize association member credit unions, professionals and volunteers…
2018 has shown itself to be the year that the warm comfort of extraordinary monetary stimulus has begun to be removed by the world’s main central banks. The $18 trillion…
Aslongtime credit union leaders retire, a new generation of leaders must take the advocacy mantle in the decades to come. With this reality in mind, CUNA, in conjunction with the…
While credit unions are hailing regulatory relief provisions in S 2155,theEconomicGrowth, Regulatory Relief and Consumer Protection Act,numerous consumer groups and others are blasting it as a gift to Wall Street…
Last month, I blogged on the timeframes for running promotions on your credit cards. A question then came up regarding whether credit unions have to provide notice when the promotional…
In today’s highly competitive banking world, smaller financial institutions are sharply focused on shareholders’ expectations for growth in earnings and return on equity. How can smaller organizations support earnings and…
It’s no secret that auto insurance costs are on the rise. According to consumerreports.com, most consumers saw a cost increase of about 8 percent in 2017. There are many reasons…
Another Wegner Dinner is in the books! We celebrated the 30th anniversary of the Foundation Dinner Presenting the Herb Wegner Memorial Awards on Monday, February 26th in Washington, DC. We…
The GAC last week provided many memorable moments. There were meetings and conversations about how to keep the credit union movement growing and thriving coupled with speeches from President George…