Syndicated

Hello again compliance friends! As I'm sure many of you have already heard, last Friday, was a big day in the Telephone Consumer Protection Act (TCPA) world because the U.S.…

The word audit can strike fear in most of us. Thoughts immediately turn to the IRS digging through your personal finances, looking for some perceived wrongdoing that can end with…

CUNA and the League of Southeastern Credit Unions and Affiliates (LSCU) filed a brief Tuesday in support of a credit union facing a predatory lawsuit alleging noncompliance with the Americans…

With current funding for federal government agencies and offices set to expire Friday, NAFCU lobbyists are monitoring Congress' efforts to allocate funds to agencies and projects. The House and Senate…

Debriefing should be a significant part of any project because, oddly enough, we learn more from an event or project once it’s all over than we do during its execution.…

If you were looking for credit union business development tips, the CUNA Marketing and Business Development Council Conference was the place to be. Three credit union business development professionals brainstormed…

A North Carolina man and woman and a former New Jersey man stole more than $1 million in auto loans from some of the nation’s largest credit unions and banks,…

As if the ADA website compliance lawsuits weren’t enough, we have been hearing from several credit unions that have received an “invitation” from the United States Automobile Association (USAA) to…

Fierce and unconventional competitors are forcing financial institutions to step up their marketing game. What are the marketing must-haves to help your financial institution drive growth, satisfaction and income? 

By now, you've heard that Toys R Us is shutting its doors in the U.S. It is just the latest big box retailer to fall victim to the changing marketplace.…

Research from Forrester shows that companies that lead in customer experience produce a much higher return than those that don’t. And in fact, those that underperform in customer experience lagged…

CUNA will be engaged this week with the forthcoming omnibus bill to fund the government for fiscal year 2018, as well as several hearings on Capitol Hill. CUNA will also…

The Federal Open Market Committee (FOMC), the Federal Reserve's monetary policy-setting arm, begins a two-day meeting today, which is widely expected to end with a quarter-point rate increase. The federal…

Opening a new branch can be complex. A lot is riding on the first impression made by this new location’s branded member and staff experience. At opening you want the…

The credit union industry is “under siege” by frivolous lawsuits alleging website noncompliance with the Americans with Disabilities Act (ADA), according to Michelle Anderson, partner with the law firm of…

Contactless chip cards, dual interface EMV plastic that can either be dipped or tapped, are becoming more common—and that’s good news for mobile wallets, according to one analyst. Randy Vanderhoof,…

Faster payments mean a vendor getting paid by its customer quicker, or getting a P2P transfer into the recipient’s bank account the same day. Automated Clearinghouse (ACH), the network that…

I can tell a lot about the leadership and culture of an organization just by mingling with the employees. What I often witness is an unintended disconnect between what leadership…

It just got a little safer to call or text your members. Although the ADA has captured most of the industries’ attention, it’s the Telephone Consumer Protection Act that will…

This year large credit unions will come face-to-face with the latest version of NCUA's Automated Cybersecurity Examination Tool (ACET). For those unfamiliar with the ACET, the tool is nearly identical…

The Consumer Financial Protection Bureau (CFPB) is seeking applicants for its Credit Union Advisory Council (CUAC), which advises the bureau on the credit union industry. The link to the application…

The Federal Open Market Committee (FOMC) begins its two-day meeting tomorrow and is widely expected to approve of another quarter-point interest rate hike. The House and Senate are both in…

As millennials and other tech-savvy consumers seek to conduct more of their financial affairs on mobile devices, it should be inevitable that when faced with financial difficulties, they will want…

Want members to remember your credit union? Tell them a story, advises Kindra Hall, author, communications expert, and “professional story teller.” That’s because people are naturally attracted to stories, they’re…