Syndicated

Why don’t credit unions capture market share? It’s in their DNA not to. In the March 2018 issue of CU Management, the topic of credit union market share was addressed…

“Our credit union is too small to compete.” While this may sound like a statement of unfortunate fact, it’s a common excuse that exposes a lack of will and creativity.…

Today, more than 18% of all banking institutions have dipped fingers and toes into the world of blogging, but few derive any value from it. Despite that, blogging is largely…

The digital revolution has completely refashioned the way we approach our daily lives. Examples abound across industries of how companies have evolved their strategies to anticipate, meet and exceed changing…

In the age of mobile/digital, consumers expect easy, fast and convenient service from brands anytime, anywhere. In fact, according to a 2018 Forrester report, “We’re at a tipping point for…

The House passed two tax-related bills Tuesday; one adds new requirements for organizations regarding electronic filing of tax returns, the other would help protect children from having their identities stolen.…

The Senate on Tuesday, by a 50-47 vote, adopted a motion to proceed to a measure that would repeal the CFPB's 2013 bulletin regarding indirect auto lending under the Congressional…

As credit union members’ and consumers’ expectations and options for financial services continue to expand, so must the member experience. How does a credit union further develop member service and…

He happened into the credit union world somewhat by chance, but Bob Falk’s path to success has been forged through carefully calculated decisions. Falk, CEO of Purdue Federal Credit Union…

One credit union is making a big difference in the lives of several Puerto Rican residents who have fled the island in the wake of Hurricane Maria. And one of…

In this installment of Geezeo One-To-One, Amy Hibbard spoke withTheodora (Theo) Lau, Founder ofUnconventional Ventures, to discuss the benefits of technology and innovation for older demographics and how it can…

Using a new generation of connected devices, credit unions can provide highly relevant, personalized product and service offerings to foster stronger relationships with members. The most successful credit unions won’t…

Apps and social media are stealing our attention. We have become obsessed with likes, retweets, and finding the perfect gif response to post. We miss the amazing play or moment…

April sure has been an interesting month, and we are only midway through it! In just the last two weeks, the U.S. has seriously sparred with its greatest economic competitor…

There have been a ton of noteworthy things happening in the digital space over the last couple weeks (Mr Zuckerberg goes to Washington). While the Cambridge Analytica data sale fills…

With both the House and Senate in Washington, D.C. this week, CUNA will be engaged with a pair of hearings on robocalls, as well as tax-related bills that will be…

For the second time, a federal district court in Virginia dismissed a lawsuit against Northwest Federal Credit Union over unclear website requirements under the Americans with Disabilities Act (ADA). This…

Like most news headlines, those announcing bank location closures are often over simplified and constructed to support one position or another—whether that’s the idea that technology replaces the need for…

Throughout her 35 years at AmericaFirst Federal Credit Union in Riverdale, Utah, Sheryl Cox has fought hard to protect credit unions from harmful legislation. Cox, vice president of governmental affairs…

Russia is using compromised computer-network equipment to attack U.S. and British companies and government agencies, the two countries warned in an unprecedented joint alert. The warning on Monday came from…

Managing personal finances can give consumers a run for their money. New Fiserv research shows people want moving and managing money to be easier, secure and in step with the…

Your writing team slaves over your customer communications. It’s too bad nobody’s reading them. Sounds harsh, but it may be more true than you think. Despite hours, days, weeks of…

“I think retail banking will go off in 20 years,” said Baba Shiv during a Q&A break at CUES 2018 Symposium. “Branches will disappear. We see more and more the…

Over my many years in the insurance business, I have come across far too many lending institutions with weak or poorly run insurance tracking programs, or even no insurance tracking…