Syndicated

You would think paying attention would be easy,common sense really. And yet, we struggleto pay attention to the aspects that matter most. As leaders, we have one life to lead,…

In this installment of Geezeo One-To-One, Amy Hibbard spoke withRobb Gaynor, co-founder and Chief Product Officer of Malauzai, a technology company that provides innovative mobile solutions for community financial organizations.…

While April is National Volunteer Month, here at CUNA Mutual Group we care about making a difference in our communities all year long. In the first quarter of 2018, we…

People often think of omnichannel as being about selecting the right blend of channels for delivering products and service, says Keith Brannan, CMO for Austin, Texas-based Kasasa. In action, omnichannel…

CUNA wrote to Senate Finance Committee Chairman Orrin Hatch (R-Utah) Tuesday in response to Hatch’s letter sent to the Internal Revenue Service (IRS) asking it to consider whether the “largest…

NAFCU, in a letter to and conversation with the IRS yesterday and in a personal visit to the office of Sen. Orrin Hatch, R-Utah, argued that requiring credit unions to…

It’s the unfortunate reality of the world we operate in today: Statistics show that your credit union will suffer a data breach or, at a minimum, an attempted breach. It’s…

In the early days, coaching was thought of as a remedial tool, one that was used with individuals who performed poorly as a way to improve their work. But that’s…

Is your credit union the next Starbucks, suddenly finding itself in the glare of negative publicity due to bias? The risk is there, according to one person who has worked…

What members look for in a credit union and how they find them is drastically changing. In order to keep up with credit union marketing trends, you need to evaluate…

A couple of years ago two of our Social Stairway team recently attendedBrewing Marketing Success and Sales. There were many amazing speakers and we learned some great tactical tips and…

Greetings, I hope all is well out there in compliance land! Over the past couple of weeks, we have received a few questions on different aspects of applying late fees…

When $580 million NorthCountry Federal Credit Union, Burlington, Vt., with 44,000 members, promoted Bob Morgan, CSE, CCE, to the CEO position in 2012, the board wanted to offer an incentive…

In a rebrand project for a credit union, we were getting the same response to some of the names we presented: “I really like it, but it doesn’t sound like…

CUNA President/CEO Jim Nussle released the following statement after NCUA Board Chairman J. Mark McWatters responded to Sen. Orrin Hatch's (R-Utah) recent questions on the federal tax exemption for credit…

Removing credit unions' federal tax exemption "would almost certainly create a safety and soundness issue for the [National Credit Union Share Insurance Fund] that could ultimately fall to U.S. taxpayers,"…

Governance is the set of processes used by a board of directors to oversee organizational performance, ensure adequate goals for the organization and determine the best strategy to stay vibrant,…

Like any other organization, credit unions are constantly trying to figure out how to get the right people in the right jobs at the right time. With baby boomers approaching…

A North Carolina federal grand jury on Friday indicted Saundra Torrence, a 27-year president/CEO of the $32 million First Legacy Community Credit Union, for allegedly embezzling more than $375,000 from…

The digital banking customer experience improved dramatically in the 23 years since the launch of the first internet-only bank,Security First Network Bank.While its lobby metaphor was creative, it was a…

Greetings from your faithful blogger, who is back from a trip to Riverhead, Long Island where he helped celebrate the 50th birthday for a friend he’s known for more than…

According to a 2016 TransUnion survey, credit unions are growing at 6.35% annually--a rate which far outpaces the growth of active credit consumers overall. However, this substantial rate of growth…

If the answer to that question is no (or you don’t know), consider this: Hispanics are creating businesses at 15 times the national rate. In an article ranking the best…

According to Jamie Dimon, “Silicon Valley is good at getting rid of pain points. Banks are good at creating them.” With the digital demands of credit union members advancing all…