With clients we always recommend they consider running some social media contests on their various platforms, just to get the proverbial 'ball rolling'. These contests have ranged from the old-school…
May Day is a public holiday usually celebrated on May 1. It is an ancient spring festival and a traditional spring holiday in many cultures. Dances, singing, and cake are…
Comments on several Bureau of Consumer Financial Protection (CFPB) proposals, as well as suggested changes to NCUA bylaws, are due in May. The first CFPB RFI deadline, on civil investigative…
NAFCU is offering a webinar today to help credit unions prepare for the Financial Crimes Enforcement Network's (FinCEN) customer due diligence (CDD) rule before next week's compliance deadline. NAFCU's Ann…
Central to the mission of every credit union is that it exists to serve its members. While numerous factors go into delivering the level of service that members count on,…
Members'data should drive strategy at your credit union, according toJohn Best, CEO of Best Innovation Group. “You’ve got to trust the data,” he says. To take full advantage of that…
The NCUA Monday banned a former CEO with a criminal past for theft, a former employee who served only one hour in custody for a $400,000 embezzlement, and a former…
$8.2 billion Digital Federal Credit Union, Marlborough, Mass., has signed a contract with one fintech startup and is running pilots with three others, reports CUES member David Araujo, CIE, CCE,…
If you are in marketing today, you’ve likely seen first-hand how powerful data is for marketing. At Deluxe, we’ve had a first-row seat to the evolution of data-driven marketing. We’ve…
This may shock you. I'm a Penn State fan. Last year, the Penn State football team played at Maryland.Fantastic!A short 45-minute drive to see my Nittany Lions and no need…
Financial marketers are drowning in data. In fact they are drowning in an overwhelming 2.5 quintilian bytes of data which is collected every day at the same time that consumers…
Basic financial literacy skills are critical for success in today’s workforce. Yet, according to the Council for Economic Education’s 2018 Survey of the States, there has been no growth in…
The Bureau of Consumer Financial Protection should send quarterly reminders about submitting credit card agreements, CUNA wrote to the bureau Monday. CUNA’s letter was sent in response to a bureau…
NAFCU will attend the CFPB's Credit Union Advisory Council (CUAC) meetingbeginning at 9 a.m. Eastern May 17 for a discussion on the Home Mortgage Disclosure Act (HMDA) and several of…
Like those who compete in the Kentucky Derby on the first Saturday in May, you’ve put in the necessary hard work preparing for the race ahead. You’ve planned, projected, strategized…
I recently came across a shocking statistic: 87 percent of U.S. banks do not have a formal payments strategy according to the American Bankers Association 2017 Payments Strategy Survey. Given…
Tom McWilliams, senior vice president of the Mississippi Credit Union Association, will be honored as the 2018 Credit Union Hero of the Year, by Credit Union Magazine. “Across the decades…
Michigan judge last week sentenced former Valley State Credit Union President/CEO Stanley Hayes to serve up to 20 years in prison for embezzling $710,000. He pleaded guilty in a state…
“How are these other credit unions you work with getting these results?” That was the question one frustrated CEO asked me several weeks ago. The answer was easy. “Mission. Based.…
So you have an organizational strategy. Great! Now you have to execute. Are you prepared to do this? Is your talent aligned to drive forward and execute effectively? According to…
Every financial institution out there should have EMV enabled for ALL of your issued debit cards, credit cards, and ATM machines for which you own or are liable. If you…
Can a credit union “buy” a member’s love and loyalty? Perhaps not, but if they want to try, card rewards are the single biggest currency the cooperative has at its…
The TILA-RESPA integrated disclosures rule (TRID) is quite a way to start a Monday morning, so I apologize in advance. On Thursday, April 26, the CFPB issued a long-awaited amendment…
With less than two weeks remaining before the Treasury’s Financial Crimes Enforcement Network’s (FinCEN) customer due diligence (CDD) becomes effective May 11, FinCEN has made its electronic CDD beneficial owner…