“Excellence is not the opposite of failure.” I heard Marcus Buckingham say this during his keynote at the May 2018 Association for Talent Development International Conference and Exposition. This interesting…
In conversations I’ve had with lending institutions on the topic of “lending to Millennials & Gen Z,” it’s become clear to me that a pretty important question still weighs heavily…
CUNA will be heavily engaged with a Senate Banking Committee hearing Tuesday on ways to increase consumer access to capital, the first Senate hearing on regulatory relief proposals following the…
NAFCU witness John Lewis, senior vice president of corporate affairs and general counsel at United Nations Federal Credit Union (Long Island City, N.Y.), will share with a House subcommittee today…
2017 was a year of massive disasters. It's important to take a step back and learn from these events, says Scott Teel, vice president of organizational development for Agility Recovery…
A Maryland woman pleaded guilty last week to participating in a scheme that used stolen identification information of victims from the 2015 U.S. Office of Personnel Management (OPM) data breach…
When looking for Bank or Credit Union marketing ideas we follow the trade blogs, and great sites like www.cuinsight.com, but we also look OUTSIDE the industry for inspiration. This helps…
The Law of Similarity is one of several principles of visual grouping that come from Gestalt psychology. It states that when objects within an assortment are similar in color, shape,…
Credit union shares and deposits increased $64.9 billion, or 5.6%, over the past year to reach $1.22 trillion in the first quarter of 2018. The majority of this growth came…
Happy Summer People. Yours truly is back after spending some time in God’s country (a/k/a Long Island) and going to the Harry Styles concert with my 15-year-old daughter. I have…
Marijuana banking has been a controversial issue among credit unions, regulators and legislators, as well as consumers. Given the current conservative, anti-marijuana Attorney General Jeff Sessions, credit unions have been…
The battle to acquire cardholders is being won by issuers who use rewards as ammunition. Both Visa and Mastercard report card growth in the low double digits, with the lion’s…
CUNA compliance staff has updated its Military Lending Act (MLA) fee comparison spreadsheet for the second quarter of 2018. The resource can be found in CUNA’s Compliance Community under the…
NAFCU President and CEO Dan Berger is urging federal banking regulators to not move forward with a rulemaking to loosen Volcker rule requirements as doing so "would revive the risky…
If you’re a credit union executive or board member, you’re probably familiar with the seven key risks identified by the NCUA: credit, interest rate, liquidity, transactional/operational, compliance, strategic and reputation.…
A federal judge in New York ruled Thursday that the makeup of the CFPB violates the constitution because it is governed by a single director who only can be removed…
“We are living in an ‘on your own’ economy.” That’s how Jennifer Tescher kicked off the2018 Emerge conference on financial health. Tescher, CEO of the Center for Financial Services Innovation(CFSI),…
Since the passage of S.2155, the compliance team has received many questions regarding the use and retention of identification documents for accounts opened or financial services offered online. As background,…
Most financial institutions use an accounting system to automate general ledger and accounting processes. But it often stops there. Reconciliation and certification processes – essential to an accurate and compliant…
I've spent a lot of time in this blog writing about emotional intelligence – the ability to recognize and manage your own emotions as well as those of the people…
The old adage “the customer is always right” may frustrate some companies, but getting to the heart of the customer voice through robust data aggregation and analysis tools has never…
The NCUA board finalized its final voluntary merger rule and heard briefings on member business lending and its Enterprise Solution Modernization (ESM)program Thursday, in addition to finalizing a CUNA-backed final…
President Donald Trump yesterday signed into law a NAFCU-backed bill to strengthen the Small Business Administration's (SBA) 7(a) loan program. A NAFCU witness testified in support of the Small Business…
When an employer shows empathy – treating employees as human beings with feelings and not just workers – it can make a significant difference in the workplace, studies show. How…