3 tech trends to watch
Emerging technologies will shape the future of financial services, Lee Wetherington, director of strategic insight at Jack Henry & Associates, told attendees at CU Direct’s Drive 18 Conference in Grapevine,…
Syndicated
Learning how to BE a leader
A common question that arises in our leadership development programs with executive teams or mid-level managers goes something like this: “I’ve got situation X at work. Which tool should I…
3 key factors driving new retail branch strategies in banking
Over the course of my career, I’ve helped select sites for over 1,000 new branches. In my role as a consultant, I’ve found that many C-level executives at community banks…
CUNA HR & Organizational Development Council announces inaugural forum
CUNA HR & Organizational Development Council has announced their first ever CUNA HR & Organizational Development Council Forum, Oct. 17-18, in New Orleans. “This inaugural event will bring senior credit…
As Senate examines credit bureaus, NAFCU stresses need for data security
Ahead of today's Senate Banking Committee hearing to examine credit bureaus and the Fair Credit Reporting Act (FCRA), NAFCU's Carrie Hunt wrote in supportof "a strong, robust and secure credit…
Can you spot disaster-related fraud?
NCUA consistently urges all federally insured credit unions to perform routine reviews of their disaster preparedness and response plans. During times of emergency, credit unions need to have heightened awareness…
Macy’s says hackers accessed online customers’ credit card data
Macy’s Inc. said hackers obtained names and passwords of online customers and potentially were able to access data including their credit card numbers and expiration dates. The data breach impacted…
5 tips for financial services lead generation
Offering financial services to businesses means actively working to generate and convert leads, typically through digital marketing. At the same time, digital marketing means operating on a scale and marketplace…
How to make your strategic planning goals SMART
Like the swallows coming back to Capistrano in the spring, the return of 100 degree days in Texas in the summer and yet another terrible Transformers movie (for Pete’s sake,…
Instagram Tips: What REALLY works on your credit union Instagram
With 150 million users and over 15 billion (yes, billion!) photos shared all over the world, Instagram is a powerful tool to share content and engage with your fans. But…
4 travel tips for keeping your members connected and safe
If your members are among the 87 percent of Americans planning a vacation this summer, now is a perfect time to offer them a few tips on ways to keep…
Use symmetry to improve the user experience of your credit union’s website
Symmetry is used in all forms of art and studied in all branches of science.* It exists all around us: in the device you are using to read this; in…
BCFP names Johnson as deputy director
Bureau of Consumer Financial Protection Acting Director Mick Mulvaney announced this week he has selected Brian Johnson to assume the responsibilities of Acting Deputy Director. Johnson currently serves as principal…
Trump’s Supreme Court nominee previously ruled bureau structure ‘unconstitutional’
President Donald Trump on Monday nominated Judge Brett Kavanaugh to the Supreme Court. Kavanaugh has served on the U.S. Court of Appeals for the D.C. Circuit since 2006; in 2016,…
A rally cry for all credit unions
Banking is important to everyone, even if your members don’t think about it every day. It’s a trust-based business; when you trust your money to someone and think about how…
Secret Service taking strong stand against so-called Privacy Coins
The U.S. Secret Service is taking a firm stance against privacy coins such as MoneroandZcash. A top official from the agency has reportedly sought help from Congress by asking lawmakers…
Will NCUA star power help credit unions make America great again?
The credit union industry is safe, but it’s not sound. Perhaps the best way to turn that around is by turning the NCUA into a champion of the cooperative financial…
Discovery Keynote: How a Global Futurist sees the world
In preparation for the upcoming Discovery Conference 2018, Global Futurist, Innovation and Digital Media Strategist Scott Bales took some time to talk with us and share a bit about his…
Journey Mapping: Get started in five steps
Want to identify your service pain points, boost collaboration between departments, and ultimately improve the member experience? Try “journey mapping,” a panel of credit union leaders advised at the co-located…
Maybe video really did kill the radio star
It’s been 40 years — wait. That can’t be right?? *sigh* Yep. It’s been 40 years since “video killed the radio star” with the introduction of music videos on MTV,…
CUNA engaged in FCRA, cybersecurity hearings this week
CUNA will be engaged with a Senate Banking Committee hearing on the Fair Credit Reporting Act this week, in addition to other activities in both chambers. The House and Senate…
NAFCU to CFPB: Collaborate with NCUA, others to improve financial education
NAFCU, in a letter Monday to the Bureau of Consumer Financial Protection, offered ways for the bureau to improve its education programs to strengthen consumers' financial literacy. NAFCU's top recommendation…
Does your credit union need cardless cash access at the ATM?
Drumbeats are getting louder: a growing number of very big banks are offering customers a way to get cash from ATMs with a phone only, no plastic card needed. “Cardless…
CUs begin using new rules ‘for mobile deposit only’
New Federal Reserve Board rules that took effect July 1 now have many credit unions scrutinizing what’s written on the back of checks they deposit, and credit unions that aren’t…