Traditional banking providers have heard the cacophony of consultants screaming about “digital transformation roadmaps” and the importance of CX in the digital age. And this has Andrew Stevens a little…
The arrival of warmer weather means time spent in the garden. I’m what you’d call an aspiring green thumb. I long for beautiful, full English gardens — the ones that…
Remember your first coaching experience at work? Most likely it was “You are doing great, keep it up!” Or, “We need to talk about...” The profession of coaching has been…
Across industries, financial crimes investigators—even those packing an arsenal of fraud detection techniques—have plenty to keep them awake at night. According to Javelin Strategy & Research's report,“2017 Identity Fraud: Securing…
Consumers want to move money quickly and easily, but they also have clear ideas about security. Financial organizations and billers that are able to check all the boxes – convenience,…
As more Georgia consumers take advantage of the service-driven culture of credit unions, cooperative financial institutions are experiencing significant and consistent loan growth. “Being member-owned, credit unions don’t have shareholders…
NAFCU this week will continue to push the Senate to address NAFCU-backed, House-passed regulatory relief measures and approve of the association’s efforts to delay the NCUA’s risk-based capital (RBC) rule…
1. You don’t think your members need it Perhaps many of your branches are in affluent areas and you’ve concluded that your members don’t often find themselves in need of…
In today’s financial services landscape, credit unions are facing more competition than ever before. Technology is changing how people want to interact with all service providers, including their credit unions.…
Erin Coleman challenged CUNA Management School students to “dip your toes in the water of innovation” Thursday in Madison, Wis. Coleman, senior impact director for the Filene Research Institute, took…
A Virginia jury found the former board chair of New Bethel FCU guilty Wednesday of three felony counts of forging a contractor’s signature on financial documents. Mark M. Whitaker, Portsmouth…
In the 1970s, there was a perfume commercial that said, “If you want to capture someone’s attention,whisper.” While that may work on TV, it probably isn’t a great strategy for…
10 years ago… There were about 8,080 credit unions. Today there are 5,500. Our industry held $832 billion in assets. Today? More than $1.4 trillion. 11 percent of mobile phones…
In January, Orange County’s Credit Union ($1.6B, Santa Ana, CA) brought together 40 employees for a good ol’ gab fest. The roundtable meeting was the first in a new quarterly…
As a leader, it is easy to run with our ideas and immediately put them into play. Conversely, it is not as easy to ask for input on our ideas.…
Two members of the Senate Banking Committee called for board/commission oversight of the Bureau of Consumer Financial Protection during the confirmation hearing of Kathleen Kraninger, President Donald Trump’s choice to…
The House Thursday passed the Financial Services and General Government appropriation's bill, which houses a two-year delay of the NCUA's risk-based capital (RBC) rule, among other NAFCU-backed provisions. This is…
Talent development today is no longer solely about providing the best pay and opportunities to the top 2 percent of your staff. Instead, it’s about developing and feeding a talent…
It’s been an eventful summer for Ryan Donovan, CUNA’s chief advocacy officer. Donovan led CUNA’s recent efforts supporting the passage of the Economic Growth, Regulatory Relief and Consumer Protection Act.…
ATMs in the massive CO-OP Financial Services network could soon allow members to get cash without inserting a plastic card. The payments and financial technology company announced this week that…
When multiple objects follow the same trend of motion, they appear to be related or form a group. Synchronization further strengthens this perception, as seen in spectacles like synchronized swimming…
After years of sustained practicality, consumers are borrowing again at a record pace. Many are beginning home improvements, buying new homes and autos, or financing their children’s educations. What is…
If you saw the following stats… 30 to 40 percent more efficient in data requests 20 to 30 percent reduction of costs related to data management 10 to 15 percent…
The Americans with Disabilities Act (ADA) sets standards for accessibility for people with disabilities to all commercial and public entities that have “places of public accommodation”. In 2010, the Department…