14 ways to enhance financial websites so they stand out
Let’s face it… Many financial institutions look and sound alike. They all offer basically the same products and services — from standard checking accounts and home loans to online banking.…
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Credit unions: Apply for the Excellence in Lending Awards today !
Does your credit union have a stellar lending program? Then we have good news! Applications are now being accepted for the annualExcellence in Lending Awards, which recognize outstanding credit union…
CUNA supports Senate FSGG bill w/ full CU fund allocations
CUNA wrote in support of the Senate’s Financial Services and General Government (FSGG) Act for Fiscal Year 2019 and its funding levels for several vital credit union funds this week.…
Sen. Cruz, House Financial Services Committee members to speak at Caucus
Sen. Ted Cruz, R-Texas, and three members of the prestigious House Financial Services Committee are slated to join hundreds of credit union representatives at NAFCU’s Congressional Caucus, Sept. 11-14 in…
Tech Time: Making the most of user surveys
In my experience, credit unions do a decent job of understanding system functionality and providing training to their employees when they purchase new software. However, they are less on top…
The 5 Cs of credit: A business lending perspective
“The 5 Cs of credit have been around a long time, and they’re still rock solid,” says Dana Sumner, president/co-founder of Development Finance Training and Consulting. But how they’re categorized…
Some bad news in $736-million refund from NCUA? Unfortunately, yes
It turns out there is some bad news to be found in the $736-million in funds being paid to credit unions this week by NCUA. Those refunded corporate assessments mean…
Don’t be caught unprepared for the new excise tax
As you may have heard, there’s a new tax that affects tax-exempt entities, including credit unions. In response to complaints from taxed corporations that tax-exempt organizations are enjoying preferential treatment,…
Understanding the global evolution of open banking
Nick White doesn't hesitate in predicting the advent of open banking will one day achieve the significance of the first printed check or the introduction of the coin. With 20…
Most financial institutions are over-engineering AI solutions
When The Jetsons premiered in 1962, the notion of a robot maid was considered an imaginative dream about a futuristic life as opposed to something that might actually happen within…
7 tips to wow your members
Last week I taught at Southwest CUNA Management School. I’ve been on faculty there for more than 10 years, and let me tell you: these students are amazing. We talked…
How to build a BI team that drives results
Acting on member data is a growing imperative at Michigan State University FCU($4.0B, East Lansing, MI), which is using an in-house business intelligence team to provide insight for every step…
19 state AGs write Sessions sharing CUNA’s ADA concerns
Attorneys General from nineteen states have written Attorney General Jeff Sessions calling for clarity about how the Americans With Disabilities Act applies to websites. Several of the attorneys general signed…
5 things the bureau can do now to help CUs
NAFCU has put together a list of five top items that the Bureau of Consumer Financial Protection (previously known as the CFPB) can do to provide immediate and much-needed regulatory…
Guide staff through change
Navigating change is hard for both staff and managers, says Ronaldo Hardy, CEO of $102 million asset Southwest Louisiana Credit Union in Lake Charles. “Change takes away our convenience, and…
Could Amazon become a money manager?
Amazon.com Inc. is well positioned to shake up the asset management industry, according to a new strategy report from Sanford C. Bernstein & Co. The Seattle-based company’s broad customer base…
Compliance & servicing recommendations should the NFIP’s authority expire on July 31, 2018
On March 23, 2018, the President signed the most recent legislation that extended the National Flood Insurance Program (NFIP) authority through July 31, 2018. With this date fast approaching, the…
Making digital personal
While the current banking landscape is mobile, global and immediate, it is also largely homogeneous. Most financial institutions have taken the same, generic, just-good-enough approach to digital banking, creating a…
Five steps to evaluate your readiness for open banking
Open banking holds the potential for financial institutions to create new business models and open new doorsfor consumer engagement, but the concept also requires careful planning and self-evaluation. Andrew Steadman,…
Mobile surprises, challenges and rewards
There’s much to understand and learn about the mobile landscape, says Hilary Reed, founder and chief strategist for Empower Strategic Solutions, a credit union management consulting firm based inYardley, Pa.…
Four kinds of credit unions need a strategic planning session right now. Are you one of them?
What is one of the scariest things you face as a leader? You can probably rattle off at least 50 specific fears, but I bet this one is near the…
CUNA’s MAP Community touted as engagement builder
CUNA’s newly launched Member Activation Program (MAP) community was highlighted this month in Association Now, in an article noting CUNA’s efforts to expand the reach of its government relations work.…
NAFCU focused on securing more CU reg relief
NAFCU is focused on securing even more relief for credit unions – such as risk-based capital (RBC) standards and website accessibility requirements under the Americans with Disabilities Act (ADA) –…
Former CSR/teller sentenced to 4 years
A former customer service representative and teller was sentenced last week to more than four years in federal prison for her role in the conspiracy to embezzle funds that led…