It’s about the who not the what
As I sit around the table with my project team, we discuss who we are trying to help. This is an important step in design thinking, who are you trying…
Syndicated
Donovan: Talk data breaches with Congress during August recess
This year has been a “wildly successful year in credit union advocacy,” CUNA Chief Advocacy Officer Ryan Donovan said, and during the August recess credit unions have a great opportunity…
Report: Cybercriminals to steal 146 billion records in next 5 years
A new report from Juniper Research estimates that cybercriminals will steal more than 146 billion personal and financial data records globally over the next five years. In addition, the firm…
Facility Solutions: Philanthropy and branching
An important element of every credit union’s business plan is philanthropy. How do we as an organization give back to the communities we serve? Most credit unions support local events,…
Number of borrowers below prime shrinking
New data indicate subprime auto loans are declining, but it’s not the result of big banks such as Wells Fargo exiting the business as much as it is due to…
Health and financial well-being: Two good things that go better together – Part 1
Health and financial well-being are intrinsically linked. Think about it: financial insecurity is a major source of stress, and stress impacts our physical and mental health, including our decisions; poor…
After strategic planning: The missing link
The board of directors approved the strategic plan, and all the work that led up to the strategic planning event culminated in the alignment of the vision, mission, and strategic…
It’s time to make your credit union a lifestyle brand
How well-positioned is your credit union to help members lead more secure and, presumably, better-funded, lives? Quite well, right? But how well are you placing your members at the center…
Finding the sweet spots with deposit rates
As we visit with Dashboard clients, we’re hearing plenty of buzz about the need to further raise deposit rates to remain competitive and meet customer expectations. With the likes of…
What financial optimism among Hispanics means for credit unions
Hispanics are more optimistic about their financial futures than other consumers segments. As multicultural marketing expert Isaac Mizrahi shares in Forbes, in the next 12 months… • 9 percent of…
President signs NDAA without provision impacting military CUs
President Donald Trump signed the National Defense Authorization Act (NDAA) for fiscal year 2019 Monday at Fort Drum, enacting the legislation without a provision that could have negatively impacted military…
Bureau reportedly stepping away from MLA oversight
The Bureau of Consumer Financial Protection (previously the CFPB) will reportedly not examine financial institutions for compliance with the Department of Defense's (DoD) Military Lending Act (MLA) rule. This rule…
Judge again denies request to delay CFPB payday rules
A federal judge again has denied a request by the CFPB and an association representing payday lenders to delay the Aug. 19, 2019 effective date of the agency’s controversial payday…
The good of Amazon Go? It’s seamless
Before I could enter Seattle’s Amazon Go store this June, I was required to download the Amazon Go app to my smartphone. I was able to do this within a…
You are not your target audience
You, credit union staffer, are a hero. What you do each day improves members’ lives, helping them envision, plan for, and achieve a better future. You’re on the inside of…
Is your personality a liability or an asset?
Newsweek magazine published a language analysisof US presidents done byFactBaseconcluding that Donald Trump speaks at a mid-fourth grade level, the lowest of all presidents analyzed, more than one grade level…
The war for top of wallet has shifted to the digital battlefield
Mobile wallets are getting a lot of buzz. Well-known solutions like Apple Pay and Samsung Pay have captured the attention of the media, and the image of smartphone-waving hipsters at…
Five principles to building a digital mindset
A CEO recently told me he wants to transform his community financial institution into a digital bank but keeps hitting an all-too-common internal roadblock: "But this is how we've always…
Compliance: NCUA provides exam modernization updates
NCUA’s latest letter to credit unions (18-CU-01) provides an update on five Examination Modernization Initiatives designed to improve and modernize how the agency conducts examination and supervision. The NCUA board…
This week: NAFCU kicks off BSA, risk events; Berger to speak to defense CUs
More than 300 credit union representatives are in Denver this week for two NAFCU seminars focused on Bank Secrecy Act (BSA) and risk management. As credit union compliance officers and…
The top 3 reasons to attend CUNA Lending Council Conference
Explore the latest developments in credit union lending while making meaningful new connections at this year’s CUNA Lending Council Conference. From October 28-31, 2018, at the Disneyland Hotel in Anaheim,…
HR 1151: ‘When we roared, we couldn’t be beat’
Before the fight to pass H.R. 1151, the Credit Union Membership Access Act, credit unions were somewhat of a political afterthought on Capitol Hill, says Buddy Gill, a chief architect…
Former CEO to NCUA: ‘I will not be a scapegoat’
In a new statement to CU Times, Alan S. Kaufman said he will vigorously defend himself against what he described as misleading charges made by the NCUA against him. “I…
6 proven ways to improve the mobile navigation of your credit union website design
Your navigation menu can make or break your credit union website design. It’s one of the most important parts of your website because that’s how users flow through the site…