You don’t know what you don’t know
When a member goes to check their account balance through a mobile banking app, they don’t think about the types of integrations that were put in place by their credit…
Syndicated
Whew, EMV is here. And now we’re doing contactless?
This began as a comment to the article “What Will the Arrival of Contactless Payments Bring?” I aim to dive a bit deeper into my positions within the confines of…
How to pick the right digital marketing agency
When your Financial Institution is in the market for some help in this new age of digital marketing, it's often a good idea to reach out to an agency for…
FinCEN’s limited CDD relief now permanent
FinCEN’s Customer Due Diligence rule has been in effect, for the most part, since May 11, 2018. As you may remember from past blog 1 and blog 2, FinCEN created…
How (personal) accountability drives empowerment
Holding oneself accountable is more than a slogan or bumper sticker. A fundamental tenet extraordinary leaders embrace is that the degree to which they hold themselves accountable dictates the extent…
CUNA: Data breach bill a ‘strong step in the right direction’
The Consumer Information Notification Requirement Act (H.R. 6743) is a strong step in the right direction, and CUNA looks forward to working with Congress to do more on data security,…
As East Coast braces for hurricane, NAFCU readies CU resources
Credit unions are being advised to take precautions and review NAFCU's resources if they need as Hurricane Florence – currently a Category 4 storm – makes its way to the…
Mobile wallet use hinging on discounts & coupons, research finds
The trick to driving mobile wallet adoption may rest in coupons, discounts and loyalty rewards, according to new data from Javelin Strategy & Research. The San Francisco, Calif.-based research and…
How (and why) consumers and banking providers don’t see eye to eye
Financial institutions have a good basic understanding of the consumers they serve, but significant weaknesses in their view are limiting their full comprehension of what consumers want. Most banking executives…
What are the benefits of hiring a credit union security consultant?
Pulling in a third party to bolster your security needs will increase your overhead a little bit. In today’s blog post, we’ll take a look at three reasons why hiring…
Get buy-in at the beginning
“This is no longer a vacation It’s a quest! It’s a quest for fun!” exclaims a flustered Clark Griswold in the movie “National Lampoon’s Vacation.” He’s at the end of…
Stand out from your competition
Face it, you’re one of many financial institutions. Why should someone join your credit union instead of their nearest available bank? If your answer is that you have great rates…
Alexa, how does Numerica do payments?
Mark Fox joined Spokane Railway Credit Union as a teller in 1996. In 2015, he became the first vice president of payments for what’s now Numerica Credit Union($2.2B, Spokane Valley,…
CU tax status untouched in ‘Tax Reform 2.0’ from House Ways and Means Committee
The credit union tax status remains untouched in the House Ways and Means Committee release of “Tax Reform 2.0,” legislation intended to make several changes to the Tax Cuts and…
NAFCU updates S. 2155 summary guide for CUs
In an effort to keep credit unions updated on the relief provisions housed in the Economic Growth, Regulatory Relief, and Consumer Protection Act (S. 2155), NAFCU recently revised its summary…
Feds accuse former CU mailroom employee of $5.4 million embezzlement
Federal prosecutors allege a former mailroom employee of the Jacksonville, Fla.-based Vystar Credit Union embezzled $5.4 million over 15 years. Duane Allen Sikes is scheduled to be arraigned on 10…
Plan ahead: 5 tips to prep for a natural disaster
September is National Preparedness Month and the perfect time for credit unions to reflect on ways to prepare for when natural disasters strike. 2017 was a record year for natural…
Financial services entering new era of customer engagement
In research from the Digital Banking Report, it was found that banks and credit unions are increasingly adopting a more personalized approach to connecting with consumers across all media channels.…
Data analytics’ real-world application for credit unions
In a recent survey of 700 credit union leaders, 73% of them viewed data analytics as a game-changing opportunity. However, only 26% of the respondents had a data and analytics…
Connect with Hispanic members and staff during National Hispanic Heritage Month
National Hispanic Heritage Month (HHM), a celebration of Hispanic and Latino culture, heritage and contributions, begins September 15 and continues through October 15 each year. The celebration starts on September…
Compliance: Data points covered by S. 2155 HMDA exemption
The Bureau of Consumer Financial Protection issued a final rule at the end of August clarifying what changes in the Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155)…
This week: More than 300 CU advocates take Capitol Hill with NAFCU
NAFCU's award-winning advocacy will be front and center in Washington this week as more than 300 credit union leaders and advocates fly-in for the association's Congressional Caucus. In addition to…
Con man admits to running Ponzi & $5 million monthly check kiting schemes
A South Carolina man who ran a Ponzi scheme and a $5 million a month check kiting fraud that victimized a credit union and banks will be sentenced in December.…
Is Zelle on track to dominate the P2P market?
P2P payments are no longer an everyday essential reserved just for millennials. There has been immense growth in the P2P marketplace in terms of the volume transferred, as well as…