Syndicated

Instant issuance has become a valuable service offering for credit unions as they respond to on-demand member expectations, expedite cards into members’ hands, and capture greater interchange revenue potential. For…

A plea agreement revealed a former Rhode Island state senator admitted that through his businesses he passed $74 million in worthless bank transactions in a check-kiting scheme using a credit…

No matter the industry, customer retention should play a critical role in your business model—and financial institutions are no exception. While acquiring new customers is always top of mind for…

Whether they touch a button, click a mouse or direct a few choice words toward Alexa, consumers today have an almost endless variety of ways to pay their bills. More…

Back in August of 2016, Instagramreleased a new functionality called "stories."Similar toSnapchat,Instagram stories are only available to your followers for 24 hours. Then they are deleted fromInstagram. These stories include…

The Federal Reserve has published a final rule amending subpart C of Regulation CC (Availability of Funds and Collection of Checks) to address check alteration disputes when the paper check…

With Sen. Elizabeth Warren's, D-Mass., introduction of the American Housing and Economic Mobility Act (S. 3503), NAFCU President and CEO Dan Berger reiterated that NAFCU stands with credit unions and…

Your impact on your credit union is strong—and these conferences will help you achieve an even more elite level. View NAFCU's entire 2019 conference lineup now so you can easily…

When it comes to the U.S. economy, there’s good and bad news. The good news is that we’re at almost full employment, and consumers are feeling confident about their ability…

Stephanie DeGrand has a simple strategy for human resource (HR) success. She puts herself in her employee’s shoes, and that makes all the difference. Co-workers describe DeGrand, a human resources…

Almost a third of all mobile phone calls are scams, and by next year that number will likely rise to almost half, according to a recent study by mobile technology…

Living in Washington, DC, it’s challenging to choose a restaurant. There are SO. MANY. OPTIONS. In fact, there are 2,233options. This means there are 2,233 opportunities for food envy. With…

Change has never been to known to be easy. In fact, there is an entire industry built around change management or the process of preparing your credit union's leaders, boards,…

I read earlier this year that between the ages of 22 and 30, millennials paid an estimated 45% of their income towards rent. Compare that to 41% of income paid…

Due diligence is a good idea before any credit union purchase. But the National Credit Union Administration actually requires a formal pre-purchase analysis before you buy investments to fund your…

Last week, I blogged about the importance of first impressions and how in just milliseconds, someone can make a judgement about you that, if not in your favor, can be…

CUNA was recognized Thursday for its grassroots success in getting tens of thousands of messages to legislators in support of the Economic Growth, Regulatory Relief and Consumer Protection Act (S.…

NAFCU President and CEO Dan Berger and other senior staff members will meet today with Mark Calabria, chief economist for Vice President Mike Pence. The meeting will be focused on…

Gender parity doesn’t happen on its own. It takes a conscious effort and steadfast commitment to change the lack of diverse talent within your upper tiers. Now more than ever…

What’s the best defense credit unions have against disruption? Collaboration, according to John Best, CEO of Best Innovation Group. That’s important to remember as credit unions face increasing disruption from…

Seven years after two Pennsylvania credit unions detected suspicious account activity that led federal investigators to uncover a $69 million tax refund scheme, justice finally caught up with one of…

Wonder where customer service is headed? Just step inside a McDonald’s fast food restaurant and order a Big Mac and fries. In a growing number of restaurants, customers are waiting…

Halloween. Columbus Day. National Cyber Security Awareness Month (NCSAM). October is a busy month! Each October, the U.S. Department of Homeland Security and the National Cyber Security Alliance join forces…

This week, Robert sat down with Amy Downs, CEO of Allegiance Credit Union in Oklahoma. This is a very special episode. The conversation with Amy opens with her remembrance of…