Syndicated

I bet you’re seeing “the war for talent” everywhere in your reading right now. That’s because it’s real. This fight comes from lots of companies vying for the available talent…

Many life insurance marketers equate “customization” and “personalization” as synonymous terms. Knowing the distinct differences will help guide your discussions with teams, partners, and all key stakeholders. Customization Put simply,…

The Federal Communications Commission (FCC) has issued a proposal seeking further comment on the definition of an autodialer under the Telephone Consumer Protection Act (TCPA). CUNA has called on the…

NAFCU today will participate in a discussion on the upcoming implementation and current issues regarding credit unions' compliance with the current expected credit loss (CECL) accounting standard with the American…

The first speakers announced forTHINK 19in Miami, May 6 to 9, are marketing guru Seth Godin and chef and humanitarian José Andrés. Both are exemplars of turning change and even…

When Justin Olson joined Trailhead Credit Union in 2013 as VP/member services, the credit union was facing an uphill climb. With a loan-to-share ratio of just 59 percent and on…

Your supervisory and audit committees are under increasing pressure. In many parts of the country, examiners have ramped up their review and expectations of the supervisory committee. As credit unions…

Major credit union trade groups still aren’t buying NCUA Chairman J. Mark McWatters’s plea that Congress give the agency enforcement authority over third-party vendors that credit unions use. “NCUA has…

Traditional banks and credit unions spend way too much time trying to tackle so many problems that they can’t become truly great at any one thing. By contrast, take one…

Greetings Compliance friends! Compliance with the Telephone Consumer Protection Act (TCPA) often causes headaches for credit unions across the country due to the fear of litigation for any perceived or…

It happened again. Facebook announced Friday that a security breach may have exposed the information of more than 50 million users. That number was later amended to 90 million. Were…

In 2015, Kate Hopson read a troubling statistic: One in every 500 calls will be a fraudulent attempt by 2016. For the contact center manager at Virginia Credit Union ($3.6B,…

CUNA applauds NCUA’s timely implementation of provisions in the Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155) and continues to await fulfillment of several provisions by the Bureau…

NAFCU asked the Federal Communications Commission (FCC) to clear up confusion surrounding the definition of an automatic telephone dialing system (ATDS) in light of recent court decisions so credit unions…

Human resources managers are playing a growing role within business expansion; more than ever, they are expected to weigh-in on company decisions with executive teams, engage in strategic planning and…

Bankers increasingly are attacking credit unions, and one of their latest strategies is to publish what they claim is “excessive” CEO compensation at individual institutions. A 2017 op-ed criticized credit…

Credit unions and banks are moving in different directions when it comes to service charges on deposits, a new report reveals–and it may be costing credit unions when it comes…

Many credit union marketers have difficulty telling the difference between a Facebook group and a Facebook page. Is there a tradeoff between using a Facebook group vs page? How are…

One of my professors used to say, “You’ve got to have one foot in the present, and one foot in the future.” As a CEO, this statement couldn’t be more…

Bank and credit union executives are getting bombarded daily with messages warning of the demise of the banking industry as we know it if major actions aren’t taken immediately. From…

Every day, millions of Internet users log onto websites like Facebook and YouTube.While on these sites, they spend hours upon hours surfing for content to entertain and feed their hunger…

A fraudster's easiest path through a financial institution's defenses often starts in the gray area between security and a seamless experience for consumers. Balancing those two priorities has been a…

CUNA will be engaged with a hearing on the implementation of the Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155) this week, in addition to other activities on…

NAFCU reiterated the need for more industry guidance on the Bureau of Consumer Financial Protection's (previously the CFPB) Home Mortgage Disclosure Act (HMDA) rule during a NAFCU webinar last week.…