Syndicated

I’m a huge fan of the credit union mission and all it contributes to our communities. You’d know that if you’ve read more than a few lines of any previous…

During a recent webinar on fraud, attendants were asked what kind of fraud they were experiencing the most in 2018. Of those who responded, 82% stated that card fraud was…

One of the most talked about trends in financial services today is journey mapping. The term is commonly used to reference what it’s like—from beginning to end—for the consumer to…

Last week, our compliance team hosted compliance professionals from across the country in San Antonio for our Compliance School and Compliance Seminar. It was a busy but very successful week.…

The NCUA board deserves thanks for its work on risk-based capital, but more work is needed, CUNA Chief Advocacy Officer Ryan Donovan wrote in Credit Union Times Tuesday. The board…

Bureau of Consumer Financial Protection (previously the CFPB) Acting Director Mick Mulvaney said the bureau is working on a rulemaking to better clarify its definition of unfair, deceptive or abusive…

What motivates the employees at your credit union to do their best work? Are they working just for a paycheck, or do they feel that they are making a positive…

Credit union trade groups, longtime critics of the CFPB’s vague power to police financial industry “abusive” practices say they’re pleased the agency is going to take steps to define what…

Every organization is always in some form of transition, whether it’s a result of high growth,leadership succession or dealing with a change in the competitive environment. Regardless of the forces…

Task saturation. It runs deep in every organization. It’s a topic that has come up in every strategic planning session we’ve conducted this year. When we start identifying things that…

Whether you're onboarding dozens or thousands of mortgage loans each month, verifying loan data is time consuming and prone to error. To address that challenge, lenders are turning to automated…

Saying you’re innovative doesn’t necessarily make it a reality. Nor does spending a lot of money guarantee that your institution will innovate, either. Investing without any clear idea of what…

CUNA will conduct a webinar Oct. 30 to discuss letter received by certain credit unions from law firms calling for negotiation of a patent licensing deal for remote deposit capture…

Treasury Department Counselor Craig Phillips indicated Monday that the Trump administration is working on housing finance reform and plans to build on recommendations released in June. NAFCU has called on…

Interest in security planning often rises when a news event connects with us and then wanes again when that incident moves to the back of our minds over time. On…

In recent years, much of the focus for instant issuance solutions of payment cards shifted from educating credit unions on its benefits to helping enhancing its on-demand convenience for members.…

With fall’s arrival, credit union strategic planning season is in full swing. For some, strategic planning meetings are a necessary event that won’t significantly impact the credit union’s plans. They…

You may already have a written business continuity plan, but how can you make sure that it actually works? At Ongoing Operations, we’ve developed a couple of methods to ensure…

So you’ve got your data collected and cleaned. You understand why data analytics are critical to your credit union. Now we move to the how. Execution is the critical next…

It appears they are both legends born from the internet. It appears this is a common recommendation that the internet makes to consumers seeking to improve their credit score. Here…

NCUA’s latest Letter to Federal Credit Unions (18-FCU-02) features guidance on how credit unions can prepare a successful narrative application when using this option to apply for serving a well-defined…

Senate and House lawmakers are in their home districts and states though the Nov. 6 midterm elections, providing a great opportunity for credit unions to reach out on top industry…

New supervisory committee members are faced with an array of unique opportunities and important responsibilities, often including a lot to learn in a short amount of time. We sat down…

It seems as though risk-based lending and taking on more credit risk are perceived to be an easy way for credit unions to boost their growth during times of economic…