When money moves the way consumers expect it to, they don't think about it. But when their expectations aren't met, it can turn their day upside-down and push them toward…
Branch managers, operations professionals and credit union leaders in all fields have a new opportunity to strengthen their coaching skills with the new CUNA Coaching Conversations eSchool. “Open, authentic connection…
NAFCU and top housing experts today will provide credit unions with insights to a number of housing finance reform efforts, including proposed capital requirements for the government-sponsored enterprises (GSEs) and…
In a novel twist on the ATM, $1.1 billion Hiway Federal Credit Union’s “Automated Prize Machine” dispenses tickets redeemable for autographed jerseys, hockey pucks and credit union logo swag at…
Doug Robinson believes innovation might benefit from a well-thought-out public relations campaign. “When you think of the term 'innovator,' you’re probably thinking of a Steve Jobs type character who’s [wearing]…
I’ll admit that I enjoy watching locally-produced commercials. I’m not sure who decided that giant yellow or red letters were mandatory to sell cars or furniture. There’s some kind of…
At a time of year when analysts and bloggers are posting their predictions for the year ahead, Trellance’s President & CEO, Tom Davis weighed in with his predictions for 2019…
If you work for a credit union or a bank, then you’re a walking billboard for that financial institution—both on and off the clock. So let me ask you, what…
Over the past few years, the financial sector has witnessed the jet-fueled expansion of e-commerce. More consumers flock to the convenience of online and mobile shopping today than ever before,…
The ability of staff members at Lake Trust Credit Union($1.9B, Brighton, MI) to interpret and leverage data has spread across the enterprise in the two years since the Michigan cooperative…
Despite popular belief, digital lending has actually been around for quite some time. It began in the 1990s around the dot-com era with digital mortgage and consumer lending. While it…
CUNA wrote to the Federal Housing Finance Administration (FHFA) Tuesday opposing its proposed Federal Home Loan Bank (FHLB) affordable housing goals regulations because they specifically exclude credit unions from being…
The White House will work with Congress to reform the nation's housing finance system and government-sponsored enterprises (GSEs), according to reports from the Wall Street Journal. NAFCU has urged the…
Credit unions need to work together to not only raise awareness, but to convince consumers to consider using credit unions to meet their financial needs. That involves communicating the value…
The House Financial Services Committee Wednesday approved a plan to reorganize subcommittees—abolishing one, establishing another and renaming several. The panel also approved the appointment of subcommittee members. While the renaming…
We’re just a few weeks in, and already I have what may be one of my fondest memories of 2019. My daughter, Penelope, and the Beta Club at Mauldin Elementary…
The federal shutdown was a conundrum: Even as it dragged on for a record-setting 35 days, it was a fast-moving story in the media – and might be again in…
In today’s tight labor market financial institutions are waging a war for both front and back of house staff. Creating great customer experiences starts with motivated and passionate employees both…
A frequently-asked question that the Regulatory Compliance Team sees is how long a credit union has to deal with a deposit account with a negative balance. The answer depends on…
Nine out of ten U.S. adults own a smartphone and 58% own tablets. One out of five Americans are “smartphone only” internet users. Obviously marketing in mobile channels should be…
The U. S. House of Representatives Tuesday passed H. Res. 77, expressing the sense of Congress that “financial institutions and other companies should work proactively with their customers affected by…
The Federal Open Market Committee (FOMC), the Federal Reserve's monetary policy-setting arm, begins a two-day meeting today, which is not expected to end with a rate hike. The committee last…
Credit unions want to be relationship lenders, but when it comes to business members, they’re primarily product lenders—they finance one piece of a business’s credit needs: commercial real estate. CUs…
Companies globally could incur $5.2 trillion in additional costs and lost revenue over the next five years due to cyberattacks, as dependency on complex internet-enabled business models outpaces the ability…