Syndicated

Eighteen years. That’s how long it’s been since the 21st century began. Life has changed dramatically since 2001; Facebook wasn’t even an idea, Steve Jobs wouldn’t announce the iPhone for…

Since March, Target has been quietly testing a new loyalty program for its members in Dallas. The program, called Target Circle, will now debut in five cities on Feb. 19,…

Like a broken record, I tend to repeat things. One such thing is this: All of us control more than we believe in our lives, but we focus on things…

California is the first state to pass a comprehensive consumer privacy law with far-reaching implications. First, the California Consumer Privacy Act(CCPA) can affect organizations without a physical location in California.…

During CUES Symposium last week, Jim Brown described some examples of bad behavior he’s seen in his work with boards. According to Brown, principal consultant with The Table Group and…

I remember very early in my career talking to my manager about a co-worker I felt needed some coaching. My manager said to me, “why don’t you talk to them?”…

“A credit union is not an ordinary financial concern… it is the expression in the field of economics of a high social ideal.”– Alphonse Desjardins The credit union movement has…

Finding and cultivating a strategic focus is essential to small credit unions, and a major reason why Teri Robinson was able to turn her credit union around. Robinson, president/CEO of…

NAFCU President and CEO Dan Berger will discuss federal issues affecting the credit union industry Monday, Feb. 11, at the Metropolitan Area Credit Union Management Association's (MACUMA) monthly meeting. Berger…

In 2017, Golden 1 Credit Union in Sacramento, Calif., pledged to contribute $1 million over three years to establish the Wind Youth Center, which promotes the safety, shelter, and self-determination…

Mobile technology, open banking and artificial intelligence will still drive big changes in the payments world this year, but a slowing global economy could have big consequences, according to a…

The shifting economic landscape over the past 10 years has changed the way financial institutions operate and interact with consumers. As banks and mortgage lenders pulled back following the crash,…

ROI. Every C-suite executive demands it, yet few marketers deliver it consistently. While ROI traditionally stands for “return on investment,” in some circles it can unfortunately mean “results are only…

There are few things that are more certain than death and taxes. And at some point taxes catch up with us all even if you are just playing the boardgame…

Phishing attacks continue to be a major concern for organizations and consumers around the country. It is imperative your institution continues educating your employees and consumers about these types of…

Is attention really all that important? Yeah, actually it is.The cost of our inattention is real and the consequences are enormous. And I don’t mean just financial costs. There are…

CUNA recently concluded two contested elections for its 2019 Board of Directors.Director terms begin March 11and will expire at the adjournment of the 2022 CUNA Annual General Meeting. The following…

President Donald Trump today nominated Todd Harper to the NCUA Board. Harper previously served as the director of public and congressional affairs and chief policy advisor to the chairman at…

Each year, February is commemorated as Black History Month. This is a period to reflect on the sacrifices of African-Americans and celebrate the many contributions made to the American melting…

The NCUA Thursday banned Linda S. Pelham, the apparent founding president/CEO of the $35.5 million Everglades Federal Credit Union, for “improper conduct,” which led to financial damage of the Clewiston,…

Cloud computing has changed the way people, businesses, and financial institutions share and store data. However, because it’s a decentralized, internet-based data storage strategy, it raises some security concerns. In…

At CUES Symposium on Monday, Ram Charan described how a big technology company he worked with chose its new CEO. When the company’s board didn’t agree with the current CEO’s…

I started this year talking about the importance of having a personal touch in leadership and the difference it can make in understanding, developing and implementing your organization's mission. But…

As times change due to lending trends, technology growth, and the state of the economy, lenders need to be more creative when it comes to building a risk strategy that…