Syndicated

What does your credit union do to encourage diversity in its leadership ranks and workforce? I don’t want to get into a political discussion by asking this question. I’m only…

Recently, I shared with you two of the fundamental principles for improving the member experience – a topic so important to the growth and sustainability of credit unions that it’s…

Research conducted by Clearswift shows that 42 percent of all data breaches are caused by internal security lapses. That’s a staggering percentage considering it only takes one data breach to…

In every community of any size — online or off — there are influential voices. Some have a following and a reputation large enough that they monetize it — charging…

Member value is a credit union industry term thrown around to try to define the value members receive from their CU. But value itself is a subjective term, meaning different…

The time has come for new federal protections regarding the use and security of data held by all businesses and entities, CUNA wrote to leadership of the Senate Commerce, Science…

NAFCU's 2019 board election cycle is now open with four director positions available – one at-large position and one position each for the Eastern, Southern and Western Regions. Two incumbents…

We never think it will happen to us, that a cyberattack like February’s credit union phishing campaignwill be successful. But what if is? By now, you are probably aware that…

Grace Garza, a former credit union teller and vault supervisor will be sentenced in May after pleading guilty to embezzling more than $1.1 million from the $83.3 million Space City…

Think back to a moment when you’ve left a restaurant, a hotel, maybe a store, and you witness a high-quality customer experience. It could’ve been a small detail or several…

I read an interesting statistic recently about the power of visual marketing. According to brainrules.net, if we hear or read information, we only remember 10% of it three days later.…

I'm in the middle of a great book:The Undoing Project: A Friendship That Changed Our Minds.It is a wicked good read. It discusses two Israeli psychologistswho dove into how people…

The introduction of new technology in the world of financial services is both a boon and a bust for the user experience. Digital channels allow members to conduct transactions, research…

Open banking allows third-party developers to build applications and services that plug into the technology backbone of a traditional financial institution. Using open-source technology and APIs, third-parties can build new…

Cybersecurity is always a hot topic, especially in the financial services industry. And while malicious hackers continue to find new avenues to access your data, security experts are working hard…

The time has come for new federal protections regarding the use and security of data held by businesses and entities, CUNA wrote to the House Energy and Commerce Committee this…

As the NCUA works to simplify supervisory committee audit requirements, NAFCU is requesting members' feedback on how the proposed rule would affect credit unions. The association would also like to…

Every governance educator I know working with CUES has made it clear to their audiences and in their content pieces for CUES that board term limits and more frequent replacement…

Credit unions are among the diverse nonprofit, government, academic, and business groupsto encourage and support Americans’ efforts to save during America Saves Week, Feb. 25-March 2. Held in conjunction with…

The Senate Banking Committee Tuesday recommended that the Senate confirm Rodney Hood and Todd Harper as members of the NCUA board. The nominations were approved by voice vote—an indication that…

The word “sustainable” generates different images for different people. For some, it’s the responsible use of natural resources. For others, it’s using green building materials or perhaps employing responsible agriculture.…

We have no crystal ball. Any good economist will tell you they can’t predict the future either. They are really good at explaining what has happened, which is why we…

While fintech companies have been at the leading edge of artificial intelligence (AI)-powered innovation, financial services marketers are making up ground fast. McKinsey Global Institute says healthcare, financial services, and…

Few things are more important to Hispanics than family. In fact, both the nuclear and extended families – la familias – are highly valued by the vast majority of Hispanics…