What is the perfect payments experience?
Here’s an exercise that may come off as too academic –like a debate over how many angels fit on a pinhead – but is really among the most vital for…
Here’s an exercise that may come off as too academic –like a debate over how many angels fit on a pinhead – but is really among the most vital for…
Bringing a new employee on board is a big investment, not only from a salary and benefits perspective, but also the time commitment to train them and get them up…
It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with CU Student Choice to discuss all things credit union, fintech, and digital innovation. CU Student Choice works with credit…
Normally, employment law and activity by the Department of Labor is not something your NAFCU Regulatory Compliance Team spends much time writing about. Credit union and consumer financial regulation is…
With the unemployment rate below 4%, it’s a tough hiring market right now. Banks and credit unions trolling for top talent to fill increasingly important data analytics, customer experience, and…
Credit unions could be spotted in every single Congressional building on Capitol Hill Wednesday as more than 5,200 credit union leaders visited with elected officials to tell stories about the…
Yesterday, Sen. Elizabeth Warren, D-Mass., released a modified version of her comprehensive housing reform bill, the American Housing and Economic Mobility Act of 2019. While the updated legislation would not…
Even as institutions reported improved financial results last year, CFOs’ confidence in their institutions’ ability to manage the financial impacts of an evolving business environment decreased in 2018, according to…
A former COO will be sentenced in July for embezzling more than $465,000 from a New York credit union. Suzanne Silva, 35, of Carle Place, N.Y., agreed to plead guilty…
The NCUA is now using its own version of the cybersecurity exam required of all financial institutions, and the homework for credit unions ahead of examiner visits can be a…
Ambien and Lunesta have met their match, and its name is Credit Union Compliance. Compliance is a topic at the top of any credit union leader’s mind as there are…
The news is full of predictions that a recession is coming. The truth is that a recession is always coming–eventually. Whether you believe it’s imminent or more distant, it’s important…
You spend thousands and thousands of dollars to promote your financial institution every year. So does every other financial institution in your market. How does your marketing make an impact…
Credit unions often tell us they run into trouble when it comes to their social media, creating friction between the marketing team and the compliance team. Social media is a…
Sen. Elizabeth Warren (D-Mass.) released an updated version of her housing legislation Wednesday, a version of the bill that reflects significant engagement between CUNA, leagues, credit unions and Warren. Unlike…
In an op-ed published in American Banker, NAFCU President and CEO Dan Berger called on lawmakers to ensure fintech firms are subject to the same data security and consumer protection…
Most organizations are average. They are stuck—not moving forward and not growing. Why? One answer is that average organizations have average leaders. It is still standard practice for many organizations…
Prior to beginning their Hill hikes, Dana Perino offered a key piece of advice to attendees at the CUNA Governmental Affairs Conference Wednesday. Remember that stories are powerful. “Who are…
Even the smartest bank robbers are caught, eventually. Karl Doron, who allegedly planned and carried out the robbery of seven California credit union branches within nine weeks, has a background…
Processes — the word provokes anxiety in abstract thinkers while inciting joyous glee in their analytical counterparts. But one thing is for certain, love them or hate them, processes are…
Last week the U.S. Department of Justice (DOJ) announced the largest coordinated sweep of elder fraud cases in history. More than two million Americans, largely seniors, were victimized by more…
Stash, the FinTech aimed at simplifying how people save and invest, announced Tuesday (March 12) the launch of its mobile-first banking service that comes with a rewards program, enabling customers…
Anyone who’s ever struggled to lay their hands on cash or a card while sitting behind the wheel of a car at a McDonald’s drive-up window will appreciate this: In…
Consumers lose when credit unions are forced to pull back safe and affordable products from the market, CUNA wrote to the Senate Banking Committee Monday. Consumer Financial Protection Bureau (CFPB)…