Syndicated

“Why aren’t we growing?” Frustrated credit union leaders ask me this question when they’re trying to figure out why growth numbers are falling short. They’re proud of the fact that…

Microsoft’s Office 365 provides unparalleled productivity for private users, students, and businesses alike. However, because it’s a relatively new product, some are reluctant to adopt it. Here are a few…

Over the past couple of weeks, we have received questions about whether credit unions can place a hold on ACH transfers that will be used to fund the online opening…

Senate Majority Leader Mitch McConnell (R-Ky.) filed cloture today on the nomination of Mark Calabria to serve as director of the Federal Housing Finance Agency (FHFA). This sets up a…

Two million credit and debit card numbers were being sold online following a data breach affecting Earl Enterprises, the parent company of Italian restaurant chain Buca di Beppo and other…

Does “purpose” matter? For centuries, humans have pondered “meaning and purpose”—what it means to live, and perhaps a bit more recently, to work. In 2019, the organizational musings on purpose…

I always come away from the CUNA Governmental Affairs Conference (GAC) with several good ideas. And this year I had more company than usual, as the more than 5,200 who…

New York and federal authorities allege a Brooklyn man attempted to steal more than $1.1 million from the $24 billion Pentagon Federal Credit Union in McLean, Va., by using the…

I’ve written before about the false promise ofinnovation theatre— getting caught up in activities that look like innovation, but don’t really add value. I have said that the antithesis of…

“Hey, want to make some quick cash? Hit me up @CardCrackingFraudster121! Must have a bank account.” While it may seem an obvious scam to some, millions of people are falling…

With the shift of consumers from brick-and-mortar to the online banking market, we have found that best practices for digital selling are more important that ever. Here are some useful…

Artificial intelligence (AI) is a hot topic. It’s everywhere, permeating culture well beyond the expected business settings. As a result, the increased visibility has created a general perception that AI…

Only five minutes had passed when the first member of the University of Wisconsin Credit Union ($2.8B, Madison, WI) used the cooperative’s new Zelle person-to-person payments offering. That was on…

Both chambers of Congress are in session this week, and CUNA will be engaged with a number of hearings and other meetings throughout the week. These include a Wednesday markup…

The NCUA in March issued two prohibition notices, which bar individuals previously associated with credit unions from any future participation in the affairs of a federally insured financial institution. Violation…

In 1998, I was a CUES editorial intern when the U.S. Supreme Court ruled against the National Credit Union Administration’s allowance of multiple common bonds. CU Management closely followed the…

As the Major League Baseball season gets under way, the Federal Reserve has struck out twice with its last two rate moves, according to one economist who suggests if financial…

You know how some days just fly by? Those that seem to happen, but you don’t actually know what happened? For me, last Wednesday was such a day. As I…

This might hurt to read if you are a leader for your financial institution. If you have an inkling of what I’m about to say, you know it is time…

The Basel Committee on Banking Supervision is the primary global standard setter for regulation of internationally active banks. So, naturally, what this group does doesn’t affect credit unions, right? Wrong.…

If you have ten staff in a branch, chances are two of them will be working somewhere else next year. Bank industry turnover is 19%, a major red flag that…

CUNA and other international credit union organizations joined a World Council of Credit Unions-led effort Friday to urge the Basel Committee on Banking Supervision to endorse regulatory proportionality. This is…

"Trust is the most compelling, sustainable thing that cooperatives and credit unions have," said NAFCU President and CEO Dan Berger in an interview with the National Cooperative Business Association (NCBA).…

Artificial intelligence and machine learning are technologies developed by computer and data scientists. Data analysts have become key members of credit union staffs. Data scientists, however, are rare and expensive,…